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20 Cards in this Set

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  • Back
Conflict Resolution Type Determination: The real problem is not a lack of communication, but a lack of knowledge of what needs to be done. Here is a copy of the Project Schedule which should help you understand what you need to know
Confronting (problem solving)
Conflict Resolution Type Determination: Do it my way!
Forcing
Conflict Resolution Type Determination: Let's calm down and get the job done
Smoothing (Accommodating)
Conflict Resolution Type Determination: Let us do a little of what both of you suggested
Compromising
Conflict Resolution Type Determination: Let's deal with the issue next week
Withdraw (avoidance)
Conflict Resolution Type Determination: You want the project to cause as little of a distraction as possible. I am sure we can come to an agreement on the equipment purchase and what is best for the project
Smoothing (Accommodating)
Conflict Resolution Type Determination: Enough about new computers. I do not want to get them and that's final!
Forcing
Conflict Resolution Type Determination: Sandy says new computers; Amanda says use existing equipment. I suggest we perform a test to see if the computers need to be replaced
Confronting (problem solving)
Conflict Resolution Type Determination: Let's see what everyone thinks and reach a consensus
Collaborating
Conflict Resolution Type Determination: Since we can't make a decision on new computers, let's wait until next month's meeting
Withdraw (avoidance)
Conflict Resolution Type Determination: Sandy, what if we get new computers for the design piece and use the existing for monitoring functions?
Compromising
Resolving conflict technique of 'Colaborating' offers what type of solution?
Consensus and commitment
Resolving conflict technique of 'Confronting/Problem Solving' offers what type of solution?
Requires a give and take attitude and open dialogue
Resolving conflict technique of 'Forcing' offers what type of solution?
Win-lose only
Conflict Resolution Type Determination: Retreating from an actual or potential conflict situation
Withdrawing/Avoiding
Conflict Resolution Type Determination: Emphasizing areas of agreement rather than areas of difference
Smotthing/Accomodating
Conflict Resolution Type Determination: Searching for solutios that bring a degree of satisfaction to all parties
Compromising
Conflict Resolution Type Determination: Pushing one's viewpoint at the expense of thers; offers only win-lode solutions
Forcing
Conflict Resolution Type Determination: incorporating multiple viewpoints and insights from differing perspectives; leads to consensus and commitment
Collaborating
Conflict Resolution Type Determination: Treating conflict as a problem to be solved by examining alternatives; requires a give and take attitude an open dialogue
Confronting/Problem Solving