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13 Cards in this Set
- Front
- Back
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Goals of Patient Counseling
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(P) revent or minimize problems w/meds
Establish a (R)elationship Help patient (M)anage and adapt Help patient and health care professionals work together toward (S)hared decision making Provide (I)nformation that meets the goals of patient |
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SMART goal
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S Specific
M Measurable A Attainable R Realistic T Timely |
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Differentiate and compare patient and pharmacist barriers to consultation
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Pt:
Language barriers Patient desire to play a role in their own health care Low health literacy Visual impairment Hearing impairment Speaking impairment Lack of time Differing health beliefs Pre-determined attitude of pharmacist Pharm: Environmental (lighting, sound, etc) Inappropriate tone Inappropriate body language Ineffective eye contact Communication style Lack of time Lack of privacy Interruptions |
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Recall key points in the communication process with patients
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Present facts and concepts in a logical order
Provide accurate information, if you are unsure then look up the information. Display effective non-verbal behaviors Use open-ended questions Use close-ended questions Use appropriate bedside manner Focus on the patient’s needs Use language the patient will understand Use understanding and empathetic responses Maintain control and direction |
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Describe the importance of cultural competency to the practice of pharmacy
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Cultural Competence
Attitudes, knowledge, and skills that allow integration and translation of knowledge about various cultures into the practice of pharmacy |
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Counseling Steps
I'DEG & I'D Assk @Drug to check understaning and summarize |
Id self and pt
expl purp counsel gather/update info ID pt needs Asses understanding drug info check understanding summarize |
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Gather pt info steps
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Allergy
Disease Meds Alcohol/tobac/drugs Diet & exercise |
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How to explain the purpose of counseling.
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what will follow (what are you going to do?)
why how long |
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Assess Pt understanding
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What were you told the medication is for?
What other medications have you used for this purpose? How were you told to take this medication? What were you told to expect from this medication? What adverse effects will you be watching out for? How will you know your medication is working?) |
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Medication info
NIDES CMSR |
name
indication dose effect SE caution miss dose storage refill |
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why show & tell?
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Verify medication looks correct to patient
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Steps to cultural competence.
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immersion
work with groups read talk w/pts continue to learn |
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Ways to Develop Cultural Sensitivity
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Recognize that cultural diversity exists
Identify and examine your own cultural beliefs Demonstrate respect for people as unique individuals Respect the unfamiliar Recognize that some cultural groups have definitions of health and illness that may differ from your own Be willing to modify healthcare delivery in keeping with the patient’s cultural background Do not expect all members of one cultural group to conduct themselves in exactly the same way Appreciate that each person’s cultural values are ingrained and therefore difficult to change |
