I love my job, but there are instances that my job can be very demanding. I started working at a local hospital a couple of years ago. It is a very demanding job and there are days it is peaceful and quiet, and days that it is busy and frustrating. Emotions can affect an employee’s performance on his or her job (Robbins & Judge, 2009). There are two key elements in how emotions play in regarding how an employee acts at work. They are emotional labor and effective events theory. emotional labor
“Emotional labor is an employee’s expression of organizationally desired emotions during interpersonal transactions at work” (Robbins & Judge, 2009). The hospital where I work expects its employees to be cheerful and courteous to staff and patients. There are times when I go see a patient who is angry and who yells at me. I then have to still be courteous to the patient. This is very hard at times and I have to separate my emotions. I still smile, and I am still courteous. This takes a heavy toll on me and my job …show more content…
This can be done by setting goals. It is also important to provide training. I receive training periodically regarding patient privacy so that I understand the privacy laws when doing clerical duties (McFarlin, 2015). There are days that emotions are high, and staff and patients are emotional. Emotions change constantly, depending on one’s mood (Robbins & Judge, 2009). AET shows how employees react emotionally to things that happen to them at work, and that this reaction influences their job performance and satisfaction. When I have an emotionally charged day at work I can tell that my performance at work changes. My motivation level decreases. I do not want to even be at work. I do not have a positive outlook on my job duties. On the other side, I noticed that when I have a positive day at work, I am more motivated to do my job. I talk to coworkers and take time with patients. I am
“Emotional labor is an employee’s expression of organizationally desired emotions during interpersonal transactions at work” (Robbins & Judge, 2009). The hospital where I work expects its employees to be cheerful and courteous to staff and patients. There are times when I go see a patient who is angry and who yells at me. I then have to still be courteous to the patient. This is very hard at times and I have to separate my emotions. I still smile, and I am still courteous. This takes a heavy toll on me and my job …show more content…
This can be done by setting goals. It is also important to provide training. I receive training periodically regarding patient privacy so that I understand the privacy laws when doing clerical duties (McFarlin, 2015). There are days that emotions are high, and staff and patients are emotional. Emotions change constantly, depending on one’s mood (Robbins & Judge, 2009). AET shows how employees react emotionally to things that happen to them at work, and that this reaction influences their job performance and satisfaction. When I have an emotionally charged day at work I can tell that my performance at work changes. My motivation level decreases. I do not want to even be at work. I do not have a positive outlook on my job duties. On the other side, I noticed that when I have a positive day at work, I am more motivated to do my job. I talk to coworkers and take time with patients. I am