Ang Chooi Hwa, Magdalene, and Hanudin Amin. "Why Emotion At Work Matters: Examining The Influence Of Emotional Labour And Emotional Intelligence On Workplace Behaviours Among Service Workers In East Malaysia." Kajian Malaysia: Journal Of Malaysian Studies 34.1 (2016): 79-105. Academic Search Complete. Emotional labor and emotional intelligence are hypothesized to be influencing factors on non-task performance behaviors. For emotional labor, certain jobs that have high interaction with customers and the public require employees to be able to regulate their emotion in the workplace to achieve the organizational goals. These employees are to display positive emotions while working. People with high emotional intelligence are better able to decipher
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Emotional intelligence matters more than technical and analytical skills. Having emotional intelligence skills helps you grow with in the job. Managers, bosses, and other people in leadership roles are in need of high emotional intelligence because they represent the organization, interact with large numbers of people inside and outside of the organization, and help set employee morale. Men and women are equally as intelligent emotionally, but have strengths in different areas. Men tend to have higher stress tolerance and self confidence than women; whereas, women have strength in empathy and social responsibility. Employees are less likely to leave their jobs if they have good relations with their boss. Managers with high emotional intelligence are better able to assist their employees when organizations are implementing changes. These managers would be more aware of anxiety and uncertainty that their employees may be feeling. Emotional intelligence is more than knowing when and how to express emotion, it also is about controlling …show more content…
Education is primarily focused on logical and linguistic intelligence. Business schools should consider teaching emotional intelligence skills to their students for them to be successful in the business world. Changes in the current working environment suggests that emotional intelligence can become a vital skill for managers. People of high emotional intelligence who work well with others will be highly sought after. A four phase model of emotional learning was proposed by Cherniss and Goleman. Phase one is the preparation phase. In this phase, students should be evaluated on their strengths and weaknesses of their emotional intelligence. Students have to be motivated to change. Students who have the proper motivation will be more successful in making the changes necessary to increase their emotional intelligence. Phase two is training. This phase focuses on positive relationships between the instructor and student so that clear goals can be set along with manageable steps to reaching those goals and maximizing practice opportunities. Frequent feedback is important to maintain motivation and prevent a relapse. Students have to understand that the new learned behaviors need to be practiced often for long periods of time. Phrase three is transfer and maintenance. Student success is linked to a supportive environment that encourages further growth and
Emotional intelligence matters more than technical and analytical skills. Having emotional intelligence skills helps you grow with in the job. Managers, bosses, and other people in leadership roles are in need of high emotional intelligence because they represent the organization, interact with large numbers of people inside and outside of the organization, and help set employee morale. Men and women are equally as intelligent emotionally, but have strengths in different areas. Men tend to have higher stress tolerance and self confidence than women; whereas, women have strength in empathy and social responsibility. Employees are less likely to leave their jobs if they have good relations with their boss. Managers with high emotional intelligence are better able to assist their employees when organizations are implementing changes. These managers would be more aware of anxiety and uncertainty that their employees may be feeling. Emotional intelligence is more than knowing when and how to express emotion, it also is about controlling …show more content…
Education is primarily focused on logical and linguistic intelligence. Business schools should consider teaching emotional intelligence skills to their students for them to be successful in the business world. Changes in the current working environment suggests that emotional intelligence can become a vital skill for managers. People of high emotional intelligence who work well with others will be highly sought after. A four phase model of emotional learning was proposed by Cherniss and Goleman. Phase one is the preparation phase. In this phase, students should be evaluated on their strengths and weaknesses of their emotional intelligence. Students have to be motivated to change. Students who have the proper motivation will be more successful in making the changes necessary to increase their emotional intelligence. Phase two is training. This phase focuses on positive relationships between the instructor and student so that clear goals can be set along with manageable steps to reaching those goals and maximizing practice opportunities. Frequent feedback is important to maintain motivation and prevent a relapse. Students have to understand that the new learned behaviors need to be practiced often for long periods of time. Phrase three is transfer and maintenance. Student success is linked to a supportive environment that encourages further growth and