Egocentric people are characterized as caring only about themselves, wanting their ideas to be heard over the rest, thinking only in his or her interest, as well as manipulative. Empathetic people are described as caring, morally superior, smarter, as well as better leaders. The case goes on to compare egocentric thinking to empathetic thinking. It goes on to explain why egocentric people may diminish company productivity. For example, it gives a case of a business meeting in which egocentric people do not allow the meeting to flow, wasting time and resulting in nothing accomplished. Lastly, it proclaims “Empathetic thinking is an important skill in all business activities.” This is definitely true because empathetic people know what the opposite side wants (he/she are thinking of the other person), understand the other party’s needs, understand the problems of others, and think not only in their perspective but others’ perspectives as …show more content…
Chapter 1 goes over overhearing or receiving information not intended for one. However, there is a catch, this information unintended to be heard by one, gives one an advantage over a competitor. When it comes to situations like this, one might be inclined to overhear or open the received information, stating business is competitive and it is not illegal. Although, this bold statement is true, this is still considered unethical, one should consider whether they would like to be the on the other side and be the one at a disadvantage. Another difficult case discussed in the book is the using of corporate computers in chapter 11. This case is difficult to manage because employees may use company time to update or check there social media accounts, such as Facebook, Twitter, or Snapchat. In addition, some of these employees may also waste time playing around on the computer, watching videos (YouTube,), or sending personal emails. One can see that this is a cause of alarm for companies because it is a waste of company assets and reduces company productivity. However, it is also difficult to keep track of every single employee to make sure they are not goofing around and it would seem bad of the employer to tell employees that they are not allowed to do any of these at all. It seems bad on the employer side because it makes the employer seem as though they do not care about their