Introduction It is very important that hospital adheres to the guidelines that stipulated that if patients return to the hospital for after being treated for 30 days there be a penalty of some sort. This guideline came about after the implementation of the affordable care in 2010. Before the implementation of the affordable care act, there were over 20% of readmission to the hospitals 30 days after being discharged (Rice, 2015). These penalties can prove to be very costly, as a result, hospitals are very dissatisfied the way it is being dealt with. This paper will address the financial impact of patient 30-day readmissions and steps that hospital are taking to reduce readmissions.…
Medical Assistants are responsible for scheduling a patient for appointment. A patient may call to schedule an appointment, so the medical assistant must collect information including name, address, date of birth, home and cell numbers. Sanderson (2017) states, “When a patient phones the offices for an appointment, the appointment can be scheduled in Office Hours before the patient information is entered in Medisoft. In these instances, it is possible to enter an appointment before a chart number has been assigned to the patient, by entering the patient’s name in the field right of the chart field” (p. 102). The patient may also be asked for the reason of the visit.…
Failure to Rescue A nurse is caring for Mrs. W. who is recovering from a cerebral vascular accident and has been making a good recovery. The physician ordered vital signs and neurological checks every four hours. As the nurse is performing her first assessment the patient complains of a headache and had a moment where she forgot where she was. The nurse gives her Tylenol for her headache and goes about the rest of her assessments without documenting her patient’s complaint.…
I agree with you on watch the tone of how you say it and your facial expression. It is extremely important as the medical assistant, the tone we used and our expression toward the patient. Every time I went to the doctor office, some MA speak with me on a bad look, and they don't even look at me when I explain what my health problem was. When that happed, I felt upset, and I felt like they don't care me at all. For that reason, I couldn't trust those kind of an AM and I felt like my health condition get worse.…
Keeping the patient calm is a great responsibility of being an MA. You always want to make sure the patient is calm and trust you. Making sure all the right tools are out for the doctor is a must. This shows you know what you are doing and makes sure the doctor is prepared and could do what needs to be done.…
In a health and social care setting, your communication varies depending on the person you’re talking to. Communication is extremely important when it comes to a health and social care message. Communication is passing a message on to a person/people using different types based on the person. An example of some different types of communication is: verbal, written, visual, touch, sign language, and even braille.…
As a medical assistant, we will have to talk about certain topics that may make a patient feel uncomfortable. For example, when talking to a patient about their reproductive health history. It is our job to obtain pertinent information about our patients for the physician. When talking to our patients, we need to be kind and professional. It is important that we also inform our patients that we need them to speak truthfully and that anything they say will remain confidential due to HIPAA.…
Background Information A literature review of patient handoff, and communication gaps of patient information during intrahospital patient transfers. The communication of complete and accurate patient information can be challenged, because of increasingly fast-paced and complex health care environments. Patient Handoff refers to, the process of transferring primary authority and responsibility for providing clinical care to a patient from one departing caregiver to one oncoming caregiver. Caregivers include attending physicians, resident physicians, physician assistants, nurse practitioners, registered nurses, and assistant care providers (Patterson, & Wears, 2010).…
Mission, Vision and Values I have worked for TriHealth for over five years as a Registered Nurse. TriHealth is a health care system consisting of two hospitals, several emergency facilities, primary care offices, and a rehabilitation unit that spans the greater Cincinnati area. In that time, I have seen our organization apply for and gain magnet recognition, transition from paper charting to electronic medical records, and change several policies on my unit based on evidence-based research and the input of our shared leadership committee (SLC). Our policies and changes in our culture over the years have been attempts to more reflect the TriHealth mission.…
For this paper I will define the seven principles of patient-clinician communication, how I apply each of these to my interactions with my patients, methods being used to improve interdisciplinary communication, the one that applies best to my area of practice and describe how I use it, the ethical principles that can be applied to issues in patient-clinician communication, and the importance of ethics in communication and how patient safety is influenced by good or bad team communication. Communication between patient and clinician is imperative for the best possible outcomes. Principles of Communication First I will define the seven principles of patient-clinician communication. The first concept is mutual respect, which is patient and…
Apparent authority is also called (“ostensible authority”) relates to the doctrine s of the law agency. Apparent agency is an agency, corporation or partnership which employs another person to do his or her work on person behalf and has the responsibility of the employer and act in person. Apparent authority is formed by contract between parties, but contract is not always necessary. According to Showalter describes apparent authority, as a members of the medical field who are not hospital employees, but they have contract with the hospital.…
“The healthcare team, composed of these professionals with the addition of healthcare administrator, often must decide on critical issues relating to patient’s needs” (Fremgen, 2015, pp .4). This assumption, in my point of view, what the medical receptionist was unethical and should have not held Jeanette symptom for several hours before sending the message and the receptionist should’ve been more attentive and put patients’ needs at the highest, who is in critical and life-threatening…
Mindfulness (n.): Awareness that arises through paying attention, on purpose, in the present moment, non-judgmentally. This is the definition according to Jon Kabat-Zinn. This definition, although quite descriptive as to what mindfulness embodies, may not mean a whole lot to someone who has never experienced mindfulness. This is because understanding what mindfulness truly is and then living life in a mindful manner is quite challenging and takes plenty of practice.…
The level of supervision that is required in any given situation is dependent upon the complexity of the patient’s condition. Because of the changing nature of these complex situations, an RN should be immediately available to assess the patient and to co-ordinate direct and inspect the practice provided by the…
Confidentiality is always important in a medical office. Everything you see, hear or read about Need’s to remain confidential and does not leave the office. While working in a medical office you will always need to make sure patients have their privacy. We must make sure we protect our patients. Due to the current HIPPA laws patients Medical information is considered confidential.…