Question Four
Communication choices shape our relationships when we interact with other people. The five principles of coordinated collective action and communicative competence form our relationship with other people and improve our interaction in a local system. These principles are co-creation, social exchange, relational meta-messages, interpretive framing, and contextuality. The use of these principles could be helpful to facilitate the dynamics of a group so that people could work well together as a collaborative unit, and at the same time it helps to improve our own leadership effectiveness.
Each of the above principles could help to inform better choice-making in our interactions and relationships with others. In this paper, I will …show more content…
I used to support and manage an internal logistical tracking tool used by the company. Adam was a non-technical user that did not know how to effectively use the company logistical tracking tool and was overall clueless to most IT basics. One morning, Adam called over to the Help Desk Support and spoke with me. He complained that the system was broken, and he was at a total work stoppage. Adam, lacking the knowledge base of someone with a technical background and familiarity with the system, was unprepared to adequately describe the issue he was having with the logistical tracking …show more content…
Adam perceived that the help he received from me was less than what Sue received, and so he must be a part of my ‘Outgroup’. The results of this communication had created a co-creation and develop a pattern that Adam was less likely to call Help Desk to report any bugs or errors within the system. He also became motivated to avoid most communication with the technical staff overall. This all had led to either an overall reduction in the quality of Adam’s work, or an increase in the time it took him to complete it. Due to this difficulty in communication, the company became further segregated into disparate groups, rather than an environment of collaboration. The communication processes between these different groups were not improved and employees were not educated in how to use their systems. It became far more difficult to increase the general institutional knowledge base of the
Communication choices shape our relationships when we interact with other people. The five principles of coordinated collective action and communicative competence form our relationship with other people and improve our interaction in a local system. These principles are co-creation, social exchange, relational meta-messages, interpretive framing, and contextuality. The use of these principles could be helpful to facilitate the dynamics of a group so that people could work well together as a collaborative unit, and at the same time it helps to improve our own leadership effectiveness.
Each of the above principles could help to inform better choice-making in our interactions and relationships with others. In this paper, I will …show more content…
I used to support and manage an internal logistical tracking tool used by the company. Adam was a non-technical user that did not know how to effectively use the company logistical tracking tool and was overall clueless to most IT basics. One morning, Adam called over to the Help Desk Support and spoke with me. He complained that the system was broken, and he was at a total work stoppage. Adam, lacking the knowledge base of someone with a technical background and familiarity with the system, was unprepared to adequately describe the issue he was having with the logistical tracking …show more content…
Adam perceived that the help he received from me was less than what Sue received, and so he must be a part of my ‘Outgroup’. The results of this communication had created a co-creation and develop a pattern that Adam was less likely to call Help Desk to report any bugs or errors within the system. He also became motivated to avoid most communication with the technical staff overall. This all had led to either an overall reduction in the quality of Adam’s work, or an increase in the time it took him to complete it. Due to this difficulty in communication, the company became further segregated into disparate groups, rather than an environment of collaboration. The communication processes between these different groups were not improved and employees were not educated in how to use their systems. It became far more difficult to increase the general institutional knowledge base of the