Tysons Corner Case Summary

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Background information: A budge of $400.000 was given to solve Tysons Corner’s problems. Alex must dive this budge up in way to receive new hardware, reduce outage times from 24-48 to less than three hours, hire a new tech, and provide training will meet all of the above objectives.
Alternative 1
• The cost of new hardware for all 15 computers would run $75,000
• Training for all employees would cost $25,000.
• The cost of hiring one a new tech would be $175,000. Assigned to work under Dave’s team
• The cost of a new hardware service policy (to reduce outage times) would be $20.000 more a year.
 The total cost would be $295,000; leaving $105,00 leftover for end of the year shortfalls.

Bias Impacts The bias that could impact this alternative
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Alternative 2
• The cost of new hardware for 8 computers would run $40,000.
• Training for all the older employees would cost $10,000.
• The cost of hiring two new techs would be $175,000+175,000=350,000. Assigned to work under Dave’s team and one other department
 The total cost would be $400,000

Bias Impacts The bias that could impact this alternative is inclinations towards why only the “older employees” are receiving training, and not the “younger employees”. The analyzes showed the older employees required training and in order to fund the other areas, in more critical need for improvement, the funding had to priorities. The younger employees may be incapable of looking objectively at the facts, and their perspective may be “older employees’ are being favorited.
…show more content…
The new techs may not have the qualifications as expected, and will not provide the help required. The 8 computer being upgraded may not be sufficient to actually make a difference is the issues occurring.
Consequences
The consequences that may impact this alternative are: Implementing this alternative, may not resolved the initial problems outlined, bring the department back to square one. Making the decision not to fund the new hardware service policy and to instead hire two techs, may not resolve the current issues, etc. Not offering the “younger employees” the opportunities to participate in training, may cause the company to lose good and fresh talent.
Tradeoff Impacts A tradeoff that may impact this alternative is: Making the decision to hire a second tech gave up the option to implement a new service policy, causing outage time to remain long and relisted.
Alternative 3
• The cost of new hardware for 15 computers would run $75,000
• Training for all the older employees would cost

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