Adair 2
Abstract
In the ever-changing world of health care, organizations are constantly being compared to one another and falling short of patient’s expectations or standards. Most health care organizations have implemented changes with trends and attempted to insert quality of care where necessary. Then there are organizations that self-evaluate and expand their current continuous quality improvement measures. Through the use of a transformational model, a health care organization can become a learning organization. Here expansion through creativity and inspirations form an atmosphere of continual information and culture. Transformative health care organizations are doing just that, transforming. Leadership is not a sole …show more content…
Value & Quality of Care
The most successful health care organizations carry above and beyond requirements for meeting their patient’s needs. In the transformational model, an organization understands that meeting and exceeding standards of individual patient’s expectations will produce better value and quality outcomes. Value can be thought of as “the amount of satisfaction received related to the price and expected outcome or results” (Ginter, Duncan & Swayne, 2013, pg. 131). A transformative health care organization will display extra ways of ensuring each patient is genuinely satisfied and taken care of.
There are many activities that can be practiced within each service delivery; with three distinct options being pre-service, point-of-service, and after-service activities. For example, an after-service activity an organization can perform is a follow-up appointment or assisting with billing difficulties. Another good example would be the patient’s follow-on care. Say the patient needed to be transferred to another
Written Assignment 1
Adair 5 facility for further services. A transformative health care organization would ensure the patient