Touch N Go Card Case Study

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Touch ‘n Go Sdn Bhd applied the Electronic Payment System (EPS) in the business. Touch ‘n Go Sdn Bhd provides a made of payment via a prepaid e-payment smart card called the Touch ’n Go card. The Touch ‘n Go card is an electronic purse that used to pay for toll usage at all highways in Malaysia. Touch ‘n Go Sdn Bhd uses contactless smartcard technology. The credit card-sized Touch ‘n Go smart card is made of plastic with Philips’MIFARE microchip technology (which is locally developed according to Mifare standard, the industry standard for contactless smartcards) embedded in it. Mifare is the international de facto standard for contactless smartcard.
A standard card can be purchased at the price of RM20. It consists of RM10 deposit value and
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Users can top-up or reload the card with a pre-defined amount to continue using it. The card users just “touch” the card on the card reader. The card users may use either side of the card. Then the system will emit a “beep” sound to indicate that the transaction is successful. The automatic lane barrier or flap gate will open and the card users may continue with their journey.
Touch ‘n Go card is not only for toll fare but also parking services, public transport, theme park and cashless payment at retail outlets. Touch ‘n Go can be used in entire highways stretches in Malaysia with the familiar TnG sign marked on the road. The system was introduced on toll fare collection instead of manual
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Accounting department can track back the payment amount by using the system. IT department maintain, monitor and control the Electronic Payment System (EPS) as the system was operated 7 days a week and 24 hours a day. Customer Service department can solve problems such as customer’s complaint and customer’s request by using the system to track all the information required.
The functions of Electronic Payment System (EPS) are operating, performing and recording the daily routine transaction necessary to conduct the business. Operational employees can control machine and securities trading. Electronic Payment System (EPS) provide lower manager with reports based on data obtained. So that, the lower manager can makes the operational/structured decision. Electronic Payment System (EPS) that provide data analysis and material to analyze for the solutions to assist top management in decision

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