Each year, several research companies undertake surveys that seek to determine the level of trust among Kenyans. Unfortunately, it is becoming very easy to predict the findings of these surveys based on how we continue to interact day to day. The findings continue to find that there is a huge connection between trust, good leadership and excellent performance. Performance Development expert and Chief Executive Officer of Raiser Resource Group Mr. Ian Ng’ethe explains why trust is that one thing that can change leadership in organizations and society.
1. Why is trust so important?
Trust is the one thing that is common to every individual and relationship (professional and personal) throughout the world — …show more content…
Examples abound of disillusioned customers customers with abandoning particular brands due to lack of trust., Athis means that a lack of trust within an organization will be evident through slow turnaround times, slower decision making, and lack of transparency among other things in that business. This will in turn affect innovation, behavior and employee morale which in the long term affects business performance. Recently the officials of a sporting federation were resoundly kicked out of the management of its affairs as a result of the football fans and other stakeholders loosing trust in their leadership and management …show more content…
However, for very few do not consider trust as being a defining success factor. While trust is understood at a personal level, it is not always transferred into the culture of a business. Trust has to be understood and brought actively into the corporate mix in a natural way. It needs to become an embedded part of an organization’s DNA. It really has to matter on a day-to-day basis and pervade the organization. Business leaders need to personify and live out the values of the organization. Kenyan business must consider placing trust cultivation among their measurable strategic agenda because without it, very few business