Quality Advocates
1. What was W. Edwards Deming’s quality philosophy
Summers (2009) stated that, Dr. Deming considered “improving quality leads to decreased costs, fewer mistakes, fewer delays, and better use of resources, which in turn leads to improved productivity, which enables the company to stay in business, which results in providing more jobs.” (p. 27) Dr. Deming believed that quality could only be defined by customer satisfaction. “It also means that there are different degrees of quality; a product that completely satisfies customer A, may not satisfy customer B.” (Summers, 2009, p.27) Dr. Deming prepared his philosophy in the form of 14 points, which emphasized continuous improvement and according to Summers (2009) “is aimed primarily at management.” (p. 27)
2. In your own words, what was the purpose of Dr. Deming’s Red Bead Experiment
Dr. Deming conducted an experiment in which participants had to scoop 100 beads out of a box that contained 800 white beads and 200 red beads. The participants who scooped up red beads were scolded even though they had no control over the over the beads they collected. (Summers, …show more content…
Juran considered that you needed to create awareness of the need to improve, quality improvement needed to be an integral part of each job, providing training in quality methods, establishing problem solving as a team, and recognizing results. (Summers, 2009, p. 33) Dr. Juran believed that quality needed to be integral to all parts of a business. According to Summers (2009) “Juran on Leadership for Quality: An Executive Handbook, Dr. Juran puts forth three fundamental tents: upper management leadership, continuous education, and annual planning for quality improvement and cost reduction.” (p. 34) These three fundamentals establish that in order to achieve the highest quality, and to continue on the path of excellent quality, you must set a goal for these three to seek continuous improvement of quality, which in turn will reduce your
1. What was W. Edwards Deming’s quality philosophy
Summers (2009) stated that, Dr. Deming considered “improving quality leads to decreased costs, fewer mistakes, fewer delays, and better use of resources, which in turn leads to improved productivity, which enables the company to stay in business, which results in providing more jobs.” (p. 27) Dr. Deming believed that quality could only be defined by customer satisfaction. “It also means that there are different degrees of quality; a product that completely satisfies customer A, may not satisfy customer B.” (Summers, 2009, p.27) Dr. Deming prepared his philosophy in the form of 14 points, which emphasized continuous improvement and according to Summers (2009) “is aimed primarily at management.” (p. 27)
2. In your own words, what was the purpose of Dr. Deming’s Red Bead Experiment
Dr. Deming conducted an experiment in which participants had to scoop 100 beads out of a box that contained 800 white beads and 200 red beads. The participants who scooped up red beads were scolded even though they had no control over the over the beads they collected. (Summers, …show more content…
Juran considered that you needed to create awareness of the need to improve, quality improvement needed to be an integral part of each job, providing training in quality methods, establishing problem solving as a team, and recognizing results. (Summers, 2009, p. 33) Dr. Juran believed that quality needed to be integral to all parts of a business. According to Summers (2009) “Juran on Leadership for Quality: An Executive Handbook, Dr. Juran puts forth three fundamental tents: upper management leadership, continuous education, and annual planning for quality improvement and cost reduction.” (p. 34) These three fundamentals establish that in order to achieve the highest quality, and to continue on the path of excellent quality, you must set a goal for these three to seek continuous improvement of quality, which in turn will reduce your