In a supermarket, customers are always dealing with long line-ups when they are checking out their items. Express-checkouts lanes cause customers to waiting time in line in a supermarkets because customers with less items to check-out tends to get faster and special service. According to the psychology of waiting time, supermarket customers tends to deal with “the unfair waits are longer than equitable …show more content…
Depending on the situation, people do not want to waste their time on whether they are at the checkout lane at a store or it is something else. The psychology of wait time can help supermarkets resolve the unfair waits in line for customers, would not have a negative affect for people waiting in line for concert tickets, and can worry people when waiting for the bus at the bus stop. For each scenario, they can have different suggestions that can improve the situation and make the person less stressful. The psychology of wait time is meant for businesses to reduce the anxiety off customers when they have to deal with waiting and to have more satisfying