It actually refers to the performance measurement technique that concentrates on the strategies and how these strategies implement positive changes in the near future and also produce sustainable value (Kaplan, 2009; Kaplan, 2008). It includes non-financial performance measures and it is quite different as compared to traditional performance management systems. The different perspective of balanced scorecard is significant while comparing it with the traditional performance management system are financial performance, customers or stakeholders, internal business and organisational capacity. Therefore, it is noteworthy that the traditional management system does not have the ability to gauge the nonfinancial performance; however the balance scorecard framework can easily depict the non-financial performance of any organisation (Kaplan, 2009; Kaplan,
It actually refers to the performance measurement technique that concentrates on the strategies and how these strategies implement positive changes in the near future and also produce sustainable value (Kaplan, 2009; Kaplan, 2008). It includes non-financial performance measures and it is quite different as compared to traditional performance management systems. The different perspective of balanced scorecard is significant while comparing it with the traditional performance management system are financial performance, customers or stakeholders, internal business and organisational capacity. Therefore, it is noteworthy that the traditional management system does not have the ability to gauge the nonfinancial performance; however the balance scorecard framework can easily depict the non-financial performance of any organisation (Kaplan, 2009; Kaplan,