Why Is Ordering Wrong

Public speaking had always been a struggle for me. Working as a hostess for a restaurant requires taking phone calls and engaging in conversations with customers. Knowing I had to take their order by phone made me a bit anxious at first. It is something scary to do, but it is also very simple with practice. In order to complete a successful phone call order, one has to answer the phone and greet the customer, ask for their contact information and location, take the customer’s order, ask for their payment method, and finally give them their order’s estimated time of arrival or pick up time. The first step in taking an order through phone is to pick up the phone. For me, this was the hardest part. Hearing the phone ring would give me anxiety. …show more content…
The customer will pay when they arrive at the restaurant. For a delivery order, this is important. First you inform the customer what their total with delivery is, then you ask “will that be cash or credit?” If the customer says cash, the following isn’t necessary. When placing a credit card order, you have to ask the customer for their card number. Again, just like with placing the order, some customers say their card number fast. If this happens, just ask them to slow down. After getting their card number, you ask for the expiration date on the card. You wait for it to be …show more content…
If the order is for carryout, you tell them, “Your food should be ready in 15 to 20 minutes.” For a delivery order, you tell the customer, “Your food should be there in 45 to 55 minutes.” Keep in mind these time ranges could change depending on how busy it is. On a busy day like Sunday, delivery time is 55 to 66 minutes, and carryout will then be 20 to 25 minutes. Once you tell the customer their estimated delivery or carryout time, you then thank them and wait for them to hang up first and print out the