Listening
Definition: Listening, in the context of interpersonal skills, is the art of actively receiving the information and messages being offered through both verbal and non-verbal communication (www.skillsyouneed.com). The interpersonal skill of listening means more than just hearing. It means being purposeful in your intent to not only hear and respond, but to understand what is being shared.
Example: An example of a well-developed skill of listening would be to practice active listening, which means to make eye contact, offer feedback, ask relevant questions, repeat the message in a paraphrased form and/or give the speaker nonverbal cues that you are interested and understanding.
Website: www.skillsyouneed.com/ips/listening-skills.html
Assertiveness
Definition: According to villanova.edu, (www1.villanova.edu/…/assertiveness.html, 2015) assertiveness is “ a direct and appropriate expression of …show more content…
Website: https://www1.villanova.edu/villanova/studentlife/counselingcenter/infosheets/assertiveness.html
Negotiation
Definition: There are many different definitions for negotiation, but in the context of interpersonal skills, negotiation can be defined as the process of sharing and receiving information with the purpose and intention of achieving a desired outcome. The skill of listening is a prerequisite for successful negotiating.
Example: One of the most common examples of negotiating in business is during the performance evaluation. The employee shares and listens with the purpose and intent of gaining a raise. The employer shares and listens with the purpose and intent of inspiring improved performance and dedication. Both sides must be successful listeners in order to be successful negotiators.
Website: http://www.skillsyouneed.com/ips/negotiation.html
Definition: Listening, in the context of interpersonal skills, is the art of actively receiving the information and messages being offered through both verbal and non-verbal communication (www.skillsyouneed.com). The interpersonal skill of listening means more than just hearing. It means being purposeful in your intent to not only hear and respond, but to understand what is being shared.
Example: An example of a well-developed skill of listening would be to practice active listening, which means to make eye contact, offer feedback, ask relevant questions, repeat the message in a paraphrased form and/or give the speaker nonverbal cues that you are interested and understanding.
Website: www.skillsyouneed.com/ips/listening-skills.html
Assertiveness
Definition: According to villanova.edu, (www1.villanova.edu/…/assertiveness.html, 2015) assertiveness is “ a direct and appropriate expression of …show more content…
Website: https://www1.villanova.edu/villanova/studentlife/counselingcenter/infosheets/assertiveness.html
Negotiation
Definition: There are many different definitions for negotiation, but in the context of interpersonal skills, negotiation can be defined as the process of sharing and receiving information with the purpose and intention of achieving a desired outcome. The skill of listening is a prerequisite for successful negotiating.
Example: One of the most common examples of negotiating in business is during the performance evaluation. The employee shares and listens with the purpose and intent of gaining a raise. The employer shares and listens with the purpose and intent of inspiring improved performance and dedication. Both sides must be successful listeners in order to be successful negotiators.
Website: http://www.skillsyouneed.com/ips/negotiation.html