Case study 1 (duration 4.30 – 6.58)
This part of the video dealt with the interaction between the doctor and Barbara during her home visit for a routine check up. The interpersonal skills used and one barrier to the communication process, during the interaction is discussed in this part. The interpersonal skills are very important part of the health care sector therefore, the health care professionals needs to develop this in their practice (Bach and Grant, 2009). In the clinical settings the interpersonal skills are very important to improve the standards of quality of care and failure to maintain that standard may put patients or health care professions at risk. Studies found that maintain good interpersonal skills can lead to create a friendly …show more content…
The nurse approached Barbara offering a help to get a wash and Barbara refused to have one, and she was asking about her husband. The interpersonal skills evident in the scenario are verbal, non verbal communication skills and the listening skills, attending skills, and observation skills. According to NMC (2015) a nurse needs to develop good interpersonal skills in her carrier to provide high quality nursing care. In the scenario, along with the above explained interpersonal skills, the nurse used nonverbal communication skills such as eye contact, touch, tone of voice etc to communicate effectively with Barbara. When Barbara became emotionally upset about her husband Len, the nurse touched her hand and reassured her. Literature suggests that, touch has been described as the fundamental part of the communication process and it can amplify the intensity of emotional display from the face and voice (Hertenstein and Matthew, …show more content…
(2009). Communication & interpersonal skills in nursing (Transforming nursing practice Communication and interpersonal skills for nurses.
Gorawara-Bhat & Cook. (2011). Eye contact in patient-centered communication. Patient Education and Counseling, 82(3), 442-447.
Hertenstein, Matthew J. (2009). The communication of emotion via touch. 9(4), 566-573.
NMC (2015) the code for nurses and midwives. Available at: https://www.nmc.org.uk/standards/code/ (Accessed: 31st October 2017)
NICE (2012) Patient experience in adult NHS services: improving the experience of care for people using adult NHS services. Available at: https://www.nice.org.uk/guidance/cg138/chapter/1-guidance (Accessed: 30th October 2017)
Neil, R. (2005). Nursing communication. Materials Management in Health Care, 14(2), 20-22.
Robertson, K (2005). Active listening: more than just paying attention [online]. Australian Family Physician, Vol. 34(12), 1053-5.
RCN (2015) COMMUNICATION. Available at: http://rcnhca.org.uk/top-page-001/communication-methods/ (Accessed: 31st October
This part of the video dealt with the interaction between the doctor and Barbara during her home visit for a routine check up. The interpersonal skills used and one barrier to the communication process, during the interaction is discussed in this part. The interpersonal skills are very important part of the health care sector therefore, the health care professionals needs to develop this in their practice (Bach and Grant, 2009). In the clinical settings the interpersonal skills are very important to improve the standards of quality of care and failure to maintain that standard may put patients or health care professions at risk. Studies found that maintain good interpersonal skills can lead to create a friendly …show more content…
The nurse approached Barbara offering a help to get a wash and Barbara refused to have one, and she was asking about her husband. The interpersonal skills evident in the scenario are verbal, non verbal communication skills and the listening skills, attending skills, and observation skills. According to NMC (2015) a nurse needs to develop good interpersonal skills in her carrier to provide high quality nursing care. In the scenario, along with the above explained interpersonal skills, the nurse used nonverbal communication skills such as eye contact, touch, tone of voice etc to communicate effectively with Barbara. When Barbara became emotionally upset about her husband Len, the nurse touched her hand and reassured her. Literature suggests that, touch has been described as the fundamental part of the communication process and it can amplify the intensity of emotional display from the face and voice (Hertenstein and Matthew, …show more content…
(2009). Communication & interpersonal skills in nursing (Transforming nursing practice Communication and interpersonal skills for nurses.
Gorawara-Bhat & Cook. (2011). Eye contact in patient-centered communication. Patient Education and Counseling, 82(3), 442-447.
Hertenstein, Matthew J. (2009). The communication of emotion via touch. 9(4), 566-573.
NMC (2015) the code for nurses and midwives. Available at: https://www.nmc.org.uk/standards/code/ (Accessed: 31st October 2017)
NICE (2012) Patient experience in adult NHS services: improving the experience of care for people using adult NHS services. Available at: https://www.nice.org.uk/guidance/cg138/chapter/1-guidance (Accessed: 30th October 2017)
Neil, R. (2005). Nursing communication. Materials Management in Health Care, 14(2), 20-22.
Robertson, K (2005). Active listening: more than just paying attention [online]. Australian Family Physician, Vol. 34(12), 1053-5.
RCN (2015) COMMUNICATION. Available at: http://rcnhca.org.uk/top-page-001/communication-methods/ (Accessed: 31st October