Emotional Dissonance In The Workplace

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jobs that require employees to develop and maintain interpersonal relationships with coworkers and clients (pp. 215-218).
In the helping profession, being personally and emotionally invested is expressed as an essential characteristic trait for someone who wants a long-term career in the profession because it requires passion and energy to sustain the demands. Additionally, empathy and care are considered central characteristic traits to the daily practice of helping professionals. In the Prosser et al. study it was reported that social workers report that it is necessary to have belief in people that they have the ability to change their lives. Furthermore, it is important for social workers to believe in themselves making a difference in
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In the journal article written by Castro-Atwater and Hohnbaum (2015) they discuss an ethical lesson regarding limitations. It is imperative for workers to recognize and acknowledge their own limitations with the profession. There can be pressure from clients to be the expert who knows everything. In an effort to appear and sound intelligent workers can become afraid to admit to clients that they do not know something, especially when they believe they should. However, a response such as, I may need to seek out the help of my colleagues and get back to you, can be just as professional and empowering (p. …show more content…
In the journal article written by Hamama (2012) further describes burnout. Burnout is a form of emotional depletion, deprofessionalization, and decrease of personal competence. Some of the symptoms of burnout include psychophysiological arousal, aggression, physical and mental exhaustion, problematic work relationships, and decreased performance. The consequences of burnout can be serious for all involved, including the worker, client, and employer. It can lead to a declining quality of services the worker should provide (p.

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