Policies and procedures are changed and implemented constantly in health care facilities. These changes are done to ensure that safe and quality patient care is being delivered. Miscommunication is one of the leading contributors to patient harm. Over the years, there has been an increase of emphasis on effective communication to reduce the risks of miscommunication among health care workers. Shift report is the most frequent communication between health care personnel. Effective communication is a critical part in providing safe and quality patient care. Effective communication is also essential during shift report in order to provide safe care and meet the goals of the patient. Shift report between nurses has traditionally been preformed
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Bedside report has many advantages and disadvantages. In 2009, The Joint Commission (TJC) identified the need for standardized shift handovers. According to Vines (2014), the shift handovers that the TJC recommended included: up-to-date information about the care for the patient that has been given, treatments, current condition, and any changes or anticipated changes (pg.166). Bedside reporting was created due staff dissatisfaction with nursing shift report and how shift report was preventing them from leaving on time. Before bedside report was implemented, nurses were giving report in large noisy areas which made it easy to make mistakes due to miscommunication and the inability to hear. Patients and patient families were not being involved in the shift change or any …show more content…
According to Sherman (2013), patients felt as if they were more informed and involved with their care, and also had a better relationship with their nurse (pg.310). Patient satisfaction scores had risen, safety improvements, decrease in patient falls, and faster discharge times were all advantages that had taken place after bedside reporting was implemented. According to Vines (2014), The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores that measure client perceptions regarding their care had significantly improved in the area of communication (pg.167). Alongside patient advantages, there were a few patient disadvantages. These disadvantages included: patients not understanding medical terms, tiring repetition of information that was given each shift, anxiety from incorrect information or too much information, lack of privacy if they were in a semi-private room, and anxiety from hearing about their illness. According to Evans (2012), HIPAA concerns in semi- private rooms led to a process revision where sensitive information would be discussed in a private conference space to avoid any possible HIPAA violations
Bedside report has many advantages and disadvantages. In 2009, The Joint Commission (TJC) identified the need for standardized shift handovers. According to Vines (2014), the shift handovers that the TJC recommended included: up-to-date information about the care for the patient that has been given, treatments, current condition, and any changes or anticipated changes (pg.166). Bedside reporting was created due staff dissatisfaction with nursing shift report and how shift report was preventing them from leaving on time. Before bedside report was implemented, nurses were giving report in large noisy areas which made it easy to make mistakes due to miscommunication and the inability to hear. Patients and patient families were not being involved in the shift change or any …show more content…
According to Sherman (2013), patients felt as if they were more informed and involved with their care, and also had a better relationship with their nurse (pg.310). Patient satisfaction scores had risen, safety improvements, decrease in patient falls, and faster discharge times were all advantages that had taken place after bedside reporting was implemented. According to Vines (2014), The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores that measure client perceptions regarding their care had significantly improved in the area of communication (pg.167). Alongside patient advantages, there were a few patient disadvantages. These disadvantages included: patients not understanding medical terms, tiring repetition of information that was given each shift, anxiety from incorrect information or too much information, lack of privacy if they were in a semi-private room, and anxiety from hearing about their illness. According to Evans (2012), HIPAA concerns in semi- private rooms led to a process revision where sensitive information would be discussed in a private conference space to avoid any possible HIPAA violations