Strengths:
Alivia greets the client in a polite and a professional tone.
From here, she does a great job setting the expectations the MB or another licensed would be the best point of contact to answer specific figures.
Before transferring a great job providing the direct contact number, foreshadowing the VM process and our return call policy.
Alivia does a wonderful job inquiring if the client had any further questions for her before placing the client on hold.
After holding, she politely warm transfer the client in with the MB and drops off of the call politely.
Inch:
Word choice- ( Unfortunately ) Alivia uses negative verbiage to express her inability to assist with specific numbers. although that information is correct, we should
Alivia greets the client in a polite and a professional tone.
From here, she does a great job setting the expectations the MB or another licensed would be the best point of contact to answer specific figures.
Before transferring a great job providing the direct contact number, foreshadowing the VM process and our return call policy.
Alivia does a wonderful job inquiring if the client had any further questions for her before placing the client on hold.
After holding, she politely warm transfer the client in with the MB and drops off of the call politely.
Inch:
Word choice- ( Unfortunately ) Alivia uses negative verbiage to express her inability to assist with specific numbers. although that information is correct, we should