It sounds to me that Anne is exhibiting some behaviors that might best be handled using an approach applicable to a super-sensitive employee. McConnell (2016) describes this as someone that is “especially sensitive to criticism, sometime bursting into tears, shouting, or dashing off to the restroom.” (p.313).
Teri handled the situation well because she didn’t apologize or try to delve into Anne’s personal problems. She evaluated the issue objectively by basing the warning on how the absenteeism is affecting her ability to staff the department. It also sounds like this reaction is something that Teri has encountered with Anne before, yet she refrained from making any mention of episodes from the past.
If Teri was expecting this reaction
Teri handled the situation well because she didn’t apologize or try to delve into Anne’s personal problems. She evaluated the issue objectively by basing the warning on how the absenteeism is affecting her ability to staff the department. It also sounds like this reaction is something that Teri has encountered with Anne before, yet she refrained from making any mention of episodes from the past.
If Teri was expecting this reaction