Task 9
Flowcharts
• Flowcharts are the visual representations of a process. The shapes represent steps, outputs or decisions to be made during the execution of a process. Use a flowchart to document the process. Keep the steps succinct and use subject-matter experts to create the flowchart. Have associates who are not as familiar with the process use the flowchart to execute the process. This will help validate the flowchart. Look for loops in the process. A loop is a series of steps that could be performed repetitively and cause a delay in completing the process. Also, check for bottlenecks in the process. A bottleneck is a part in the process in which the outputs are significantly slower than the inputs. Use flowcharts to isolate problems in a process, then work with stakeholders to remove the problems.
Pareto Charts
• Pareto charts are used to show the most common reasons for a problem. The Pareto principle is basically the 80/20 rule. It states that 80 percent of a problem is created by 20 percent of the causes. For example, 80 percent of car accidents are caused by 20 percent of the drivers, or 80 percent of crime is caused by 20 percent of the people. …show more content…
The financial perspective is a shareholder's point of view. This perspective asks questions such as what is the bottom-line revenue? The customer perspective asks if the customers are satisfied. Business processes ask how effective processes are at meeting customer and shareholder requirements. Learning and growth examines how the organization manages change and improvement, not only for the products and services, but also for the employees. A major benefit of the balanced scorecard is that it is a consolidation of quality and business measures in one place. Use the balanced scorecard to get a "bird's eye view" of the business and the quality of the
Flowcharts
• Flowcharts are the visual representations of a process. The shapes represent steps, outputs or decisions to be made during the execution of a process. Use a flowchart to document the process. Keep the steps succinct and use subject-matter experts to create the flowchart. Have associates who are not as familiar with the process use the flowchart to execute the process. This will help validate the flowchart. Look for loops in the process. A loop is a series of steps that could be performed repetitively and cause a delay in completing the process. Also, check for bottlenecks in the process. A bottleneck is a part in the process in which the outputs are significantly slower than the inputs. Use flowcharts to isolate problems in a process, then work with stakeholders to remove the problems.
Pareto Charts
• Pareto charts are used to show the most common reasons for a problem. The Pareto principle is basically the 80/20 rule. It states that 80 percent of a problem is created by 20 percent of the causes. For example, 80 percent of car accidents are caused by 20 percent of the drivers, or 80 percent of crime is caused by 20 percent of the people. …show more content…
The financial perspective is a shareholder's point of view. This perspective asks questions such as what is the bottom-line revenue? The customer perspective asks if the customers are satisfied. Business processes ask how effective processes are at meeting customer and shareholder requirements. Learning and growth examines how the organization manages change and improvement, not only for the products and services, but also for the employees. A major benefit of the balanced scorecard is that it is a consolidation of quality and business measures in one place. Use the balanced scorecard to get a "bird's eye view" of the business and the quality of the