Strengths:
Talisha greets the client politely and acknowledges the client's concerns with the ARP skill.
From here, she does a good job inquiring if the client is logged in and the location on the website.
She attempts to utilize resources to help guide the client to the area to acknowledge the CD.
Prior to ending the call, she is sure to inquire if there were any further questions or concerns.
Talisha greets the client politely and acknowledges the client's concerns with the ARP skill.
From here, she does a good job inquiring if the client is logged in and the location on the website.
She attempts to utilize resources to help guide the client to the area to acknowledge the CD.
Prior to ending the call, she is sure to inquire if there were any further questions or concerns.