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Summary Of The Certified Interpreter Program

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Under the influence of diverse cultures, the clients of the hospital are not limited to English speakers. Most of them are unable to speak English or with limited English proficiency
According to Civil Rights Act, hospitals are required to provide language access service to every single customer. The employees of the hospital, Pacific Alliance Medical Center (PAMC), also have the features of cultural diversity. In order to provide effective and efficient quality care and improve the patients and employee’s satisfaction, utilizing the capacity of language is indispensable. This essay is going to provide the executive summary about the Certified Interpreter Program.

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