Dear Subway Management for Store #33739-0:
I eat over at Subway Store #33739-0 multiple times a week. I have my sources, and it has come to my attention that after some bad reviews, management of the aforementioned store has come under fire.
As stated previously, I eat at that Subway store frequently and I have never encountered any issues. My sources have indicated to me that the reviews/complaints have to with the food. As a regular customer, I ask that you (Franchise Management/Corporate) do not blame specific store management/supervisors/employees for every little thing that happens or that people complain about, not just in the aforementioned store but in ALL stores under your purview.
Going back to the issues of Store #33739-0, let me present you with a scenario: Someone goings into a one of your restaurants and orders a tuna sandwich (let us assume that it already comes mixed with mayo). The staff member prepared the sub to ALL of the Corporate Management specifications, including the specific amount of mayo that was mixed in with the tuna. After taking a few bites, said customer complaints …show more content…
If you (Corporate for Store #33739-0) start to fire people, demote them or suspend them for things that are out of their control without looking at the issues arising from the top of the house (Franchise Management Policies), I may just stop going over to the Subway store in question. I am sick of the people in charge blaming workers or their immediate supervisors for everything that happens. There are over 320 million people in this country, do you honestly have the hubris to think that the tastes that your in-house people develop to send to stores will appease all customers? Even taking into account only the people in Orlando, your assumption is still statistically implausible. That is just snobbery and it sickens
I eat over at Subway Store #33739-0 multiple times a week. I have my sources, and it has come to my attention that after some bad reviews, management of the aforementioned store has come under fire.
As stated previously, I eat at that Subway store frequently and I have never encountered any issues. My sources have indicated to me that the reviews/complaints have to with the food. As a regular customer, I ask that you (Franchise Management/Corporate) do not blame specific store management/supervisors/employees for every little thing that happens or that people complain about, not just in the aforementioned store but in ALL stores under your purview.
Going back to the issues of Store #33739-0, let me present you with a scenario: Someone goings into a one of your restaurants and orders a tuna sandwich (let us assume that it already comes mixed with mayo). The staff member prepared the sub to ALL of the Corporate Management specifications, including the specific amount of mayo that was mixed in with the tuna. After taking a few bites, said customer complaints …show more content…
If you (Corporate for Store #33739-0) start to fire people, demote them or suspend them for things that are out of their control without looking at the issues arising from the top of the house (Franchise Management Policies), I may just stop going over to the Subway store in question. I am sick of the people in charge blaming workers or their immediate supervisors for everything that happens. There are over 320 million people in this country, do you honestly have the hubris to think that the tastes that your in-house people develop to send to stores will appease all customers? Even taking into account only the people in Orlando, your assumption is still statistically implausible. That is just snobbery and it sickens