Strengths:
Jeremy greets the client in a polite and a professional tone. He acknowledges that MRQ currently have an account established.
From here, he offers the courtesy of providing the client's username on file and informs we do not retain the password on file.
He helps guide the client back to the website to enter the current info to access the site. With Jeremy's assistance the client was able to access the site.
Moving forward, he confirms the task the would need to complete and the client is able to access the e-sign package.
Jeremy gives the call back to the MB and drops off the call politely.
Jeremy greets the client in a polite and a professional tone. He acknowledges that MRQ currently have an account established.
From here, he offers the courtesy of providing the client's username on file and informs we do not retain the password on file.
He helps guide the client back to the website to enter the current info to access the site. With Jeremy's assistance the client was able to access the site.
Moving forward, he confirms the task the would need to complete and the client is able to access the e-sign package.
Jeremy gives the call back to the MB and drops off the call politely.