Stephen M. R. Covey, author of The Speed of Trust is the co-founder and CEO of CoveyLink Worldwide, and the former CEO of Covey Leadership Center. In addition to these accomplishments he is the son of Stephen R. Covey, bestselling author of The 7 Habits of Highly Effective People. Mr. Covey has an extensive speaking background and a multitude of stories that provide much needed practicality and insight in today 's business world.
The Speed of Trust is something that we can all relate to. How fast we achieve it and even more importantly how fast we can lose it. This book focuses on competence and credibility, broken down into the four cores of credibility, and followed more in depth with thirteen behaviors to gain and maintain trust in …show more content…
Acting with integrity means that there is no difference between intent and behavior. It means doing what is right, even if it means losing. Steven M.R. Covey uses Andy Roddick as an example of exemplary integrity. Mr. Roddick was in the championship match in the 2005 Italia Masters Tournament when a line judge called a ball as out of bounds. This would have made Andy the winner of the match and tournament. Andy however knew the ball was in bound, showed the line judge where the ball had landed, and refused the point. He went on to lose that match and tournament. Andy behaved, as he would have wanted someone to act in the same situation. His intent and behavior were congruent. That is integrity. Humility, congruence, and courage all have major roles in leaders and salespeople that act with integrity. Courage to put the needs of the client, staff, or business ahead of personal achievements. Doing what is right, even when it is hard. Congruence is acting in harmony with one 's values and beliefs. It is walking the talk. Humility; is being more concerned with doing right than being right. Looking for a win for all parties and not just yourself. Creating a win-win …show more content…
I encourage everyone to read this book and reflect on their personal behaviors and how they could be affecting relationships. I will touch on a few of his suggested behavior that resonated with me personally and how making a few changes can affect my character or competence.
I made an unlikely friend earlier this year and the differences in our backgrounds, occupations, and lifestyles were dramatically different; however, what I learned from this person was compassion and respect. Demonstrate respect is one of the behaviors that Steven Covey touts as important. He encourages the reader to stop trying to be efficient with people, and treat them with the same dignity and respect as all others regardless of what they can do for you. My friend is a great example of this, and I strive to be better at respecting everyone I encounter.
In order to be more respectful I need to practice accountability. I have to own my past mistakes, and opinions and hold myself accountable. Practice accountability is the second behavior I need to focus on. It is easy to say it isn’t my department or someone else caused the issue but in reality it doesn’t matter. In sales and life we must be accountable for all the processes and choices that cause results; good and bad. We must learn from the mistakes and move forward in a productive way in order to make a trust dividend to counteract the trust
The Speed of Trust is something that we can all relate to. How fast we achieve it and even more importantly how fast we can lose it. This book focuses on competence and credibility, broken down into the four cores of credibility, and followed more in depth with thirteen behaviors to gain and maintain trust in …show more content…
Acting with integrity means that there is no difference between intent and behavior. It means doing what is right, even if it means losing. Steven M.R. Covey uses Andy Roddick as an example of exemplary integrity. Mr. Roddick was in the championship match in the 2005 Italia Masters Tournament when a line judge called a ball as out of bounds. This would have made Andy the winner of the match and tournament. Andy however knew the ball was in bound, showed the line judge where the ball had landed, and refused the point. He went on to lose that match and tournament. Andy behaved, as he would have wanted someone to act in the same situation. His intent and behavior were congruent. That is integrity. Humility, congruence, and courage all have major roles in leaders and salespeople that act with integrity. Courage to put the needs of the client, staff, or business ahead of personal achievements. Doing what is right, even when it is hard. Congruence is acting in harmony with one 's values and beliefs. It is walking the talk. Humility; is being more concerned with doing right than being right. Looking for a win for all parties and not just yourself. Creating a win-win …show more content…
I encourage everyone to read this book and reflect on their personal behaviors and how they could be affecting relationships. I will touch on a few of his suggested behavior that resonated with me personally and how making a few changes can affect my character or competence.
I made an unlikely friend earlier this year and the differences in our backgrounds, occupations, and lifestyles were dramatically different; however, what I learned from this person was compassion and respect. Demonstrate respect is one of the behaviors that Steven Covey touts as important. He encourages the reader to stop trying to be efficient with people, and treat them with the same dignity and respect as all others regardless of what they can do for you. My friend is a great example of this, and I strive to be better at respecting everyone I encounter.
In order to be more respectful I need to practice accountability. I have to own my past mistakes, and opinions and hold myself accountable. Practice accountability is the second behavior I need to focus on. It is easy to say it isn’t my department or someone else caused the issue but in reality it doesn’t matter. In sales and life we must be accountable for all the processes and choices that cause results; good and bad. We must learn from the mistakes and move forward in a productive way in order to make a trust dividend to counteract the trust