Southwest Airline: Servant Leadership Case Study

Southwest Airline is one of the company who believe in providing great customer services at any cost. However, for them their employees are their first customers and they are the first priority. Southwest give the proactive customer service to the employees first and those employees deliver the best service to the customer. This is the way they uses Servant Leadership Concept in their company. Southwest have very good mission statement that '' Treat the people in the way you wanted to be treated ". They are truly following this mission statement and that is the reason they are making constant profit since last 35 years.

There are very good thoughts share in the video about passion to serve the customer, community and the employees. I think