Being a leader is not about who you are or the title you hold, it’s about your actions and what you achieve. The most important contribution a leader can make to an organization is a long lasting transformation that allows for an institution, and its members, to continue to thrive and prosper. 11 When I think of the words leadership and innovation the person that comes to my mind is Sherri Carter, the Los Angeles County Superior Court Executive Officer/Clerk.
From the moment Ms. Carter stepped into her position as the executive officer she inherited budget and organizational issues. The Los Angeles Superior Court (LASC) had been subject to a hefty $100 million budget cut years before her arrival. 6 Over the course of three years and under the direction of John A. Clarke, the courts response to the cut was layoffs, pay decreases/demotions, employee transfers, court closures, and increased …show more content…
By creating the outside windows and introducing kiosks Ms. Carter turned her obstacles into innovation.
One of the most notable changes made by Ms. Carter was the replacement of the court’s entire phone system to a Voice-Over-Internet Protocol (VoIP) telephone service system. By introducing new technology and getting rid of many unused telephone lines the court was able to save several millions of dollars.2 Before the new phone system the lines would just ring and ring and ring until someone picked them up. There was no voicemail or any other features. The new phone system expanded the number of telephone features available to
From the moment Ms. Carter stepped into her position as the executive officer she inherited budget and organizational issues. The Los Angeles Superior Court (LASC) had been subject to a hefty $100 million budget cut years before her arrival. 6 Over the course of three years and under the direction of John A. Clarke, the courts response to the cut was layoffs, pay decreases/demotions, employee transfers, court closures, and increased …show more content…
By creating the outside windows and introducing kiosks Ms. Carter turned her obstacles into innovation.
One of the most notable changes made by Ms. Carter was the replacement of the court’s entire phone system to a Voice-Over-Internet Protocol (VoIP) telephone service system. By introducing new technology and getting rid of many unused telephone lines the court was able to save several millions of dollars.2 Before the new phone system the lines would just ring and ring and ring until someone picked them up. There was no voicemail or any other features. The new phone system expanded the number of telephone features available to