Ethical Dilemma In The Workplace

To my understanding Ethical dilemma is the choice one has to take between their respective personal and professional values and morals. The end result is usually of no satisfactory outcome for the individual. That individual might face something like this at work, school or even at home. Dilemmas could be related to someone’s providing health and safety to the employees that is reasonable working conditions with fair benefits for what they deserve and another could be transparency between the management and employees or between a company and its clients. Ethical dilemma is essentially listening to either the devil or the angel on your shoulder. I used to work at The University of Winnipeg Foundation as a Call Center Representative for over …show more content…
The supervisor had also hired two new representatives, both had been working in the same field for the past two years. The rest of us were not as experienced in the call center setting. We just thought the foundation, by hiring these two representatives was trying to save cost of training and that it was another strategy which would help increase the donations.
Five months into the strategy, there were only two different winners. Going for a drink with another co-worker, I came across some very interesting piece of information. He told me that the new representative used to call only those previous donors or people who had never said NO to donations before or people who had never been contacted before. They would skip people who had said NO to donations or had asked to be taken off the call list. (We were supposed to take them off the call list only after they had asked us to do so …show more content…
I was not sure if all the information that I received was based on facts or was the whistle-blower maybe just jealous of the other two as they were simply performing better than the rest of us. This situation reminded me of the only other ethical dilemma I had ever faced in my life which was with my science teacher in grade four, giving me extra marks which I did not deserve. The dilemma that if should let her know of the mistake or should I just keep the score and then I made the decision of telling her that and not only did she not change my score I also got a chocolate bar for being honest. The thought of that made me want to do the right thing and let the supervisor know what the two-new representative were up to. But it was not so simple and