Reference Groups In Consumer Behaviour

Great Essays
Register to read the introduction… During the decision process of purchasing products and services consumers are influenced not only by psychological factors concering the concept of self but also by the people and social groups surrounding them. There are different types of reference groups. The first are primary and secondary reference groups. The primary reference group is the one relevant to influencing consumer behaviour as it consists of people (e.g. family, collegues, friends) with whom the consumer interacts on a regular basis and whose opinion is of importance to his identity. Also important in influencing consumer behaviour is the aspirational reference group as this consists of people against whom the individual would like to compare him/herself (e.g. Athletes, politicians, celebrities.) They represent a more ideal view of the consumers self, in contrast to the dissociative reference group which individuals use to measure what they don’t want to be like. Moreover, there are formal (e.g. unions, social clubs) and informal reference groups (neighbors, acquaintances) though …show more content…
De Chernatony & Helman 1999; Exploring the development of lifestyle retail brands; the Service industries Journal, Vol.19, No.2, pp 49 - 68
[ 2 ]. Belk. 1988; Possesions and the extended self, Journal of Consumer research, 15(2), 139-168
[ 3 ]. Belk. 1988; Possesions and the extended self, Journal of Consumer research, 15(2), 139-168
[ 4 ]. http://www.acrwebsite.org/volumes/display.asp?id=8490
[ 5 ]. De Chernatony & Helman 1999; Exploring the development of lifestyle retail brands; the Service industries Journal, Vol.19, No.2, pp 49 - 6
[ 6 ]. Dr. Hang, 2011, Lecture 7: Lifestyle marketing and self-identity, University of Reading.
[ 7 ]. Malar et al 2011, Emotional brand attachment and brand personality: the relative importance of the actual self and the ideal self; Journal of Marketing, VOL 75, pp35-52
[ 8 ]. Leiss et al. 2005, Social communication in advertising 3rd Edition, chap 13-15,

Related Documents

  • Decent Essays

    Coach Inc. Case Analysis

    • 255 Words
    • 2 Pages

    The market for luxury handbags and leather products is becoming more competitive. To this point, Coach Inc., is the leader in the U.S. market for these particular products, but changes begin to take place as the middle-class of consumers increase. The majority of this class is now being form by young, authentic, creative people who area constantly seeking for the product that can suit their unique persona. Thus they are working harder and obtaining more than a sustainable income so they can spend on those luxury bags or products they want. A strategy that Coach Inc., uses in order to accustom to industry changes was implemented in 1996 by Reed Krakoff — former high quality Tommy Hilfiger designer who became Coach’s new creative director with…

    • 255 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    Ownership There may be many different kinds of ownership and sense of self, but to own something personal or valuable, you have to have virtues. As I defend Plato’s argument of owning objects is detrimental to a person’s character and Jean-Paul Sartre proposes that ownership extends beyond objects to include intangible things as well with the meanings of ownership. In addition to Plato’s argument, it means that if they lost that object, it may be harmful to who they are.…

    • 380 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Masters Of Desire Analysis

    • 1911 Words
    • 8 Pages

    Americans are the ultimate ideal for advertising companies. We like to be the best, stand out, feel important, different, and advertisers know exactly how to use our emotions against us in order to will us to buy their products. Perfection is an ideal set by oneself, and all the advertiser has to do is tweak a person’s view of perfection, and then offer a method to reach the new height. Many different companies with a wide variety of products make the consumer feel as though they are one step away from being perfect. “You are great, but you know what will make you one step better, and more unique than everyone else?…

    • 1911 Words
    • 8 Pages
    Improved Essays
  • Superior Essays

    Dental Hygienist Influence

    • 1385 Words
    • 6 Pages

    These portrayals are powerful influences which affect the personnel expectations of the individual as well as their buying habits. The other strong societal influence is that consumers…

    • 1385 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    “The mission of lululemon athletica is to provide the components that will help people live longer, healthier and more fun lives… the belief in the interconnectedness and codependence of all being on our planet…” Lululemon’s belief includes 5 major categories: people, communities, environment, reputation and long term effects. People, it is the belief that people do give their best efforts in healthy environments, which includes the balancing of health, family and work, as stated in the article “the belief that there is no separation between health, family and work.” Lululemon’s products are usually purchased by people who apply health and wellness into their normal, day to day lives. There are educators who participate in in-store yoga…

    • 406 Words
    • 2 Pages
    Improved Essays
  • Great Essays

    Abstract This case study that makes a long-term 5+ years policy and strategy recommendations to the Vera Bradley company. Vera Bradley founded in 1982 by two friends, Barbara Bradley and Patrick Miller. The company operates in the women’s luxury handbag in the accessories industry. The company is focused on women’s distinctive fashion needs. The company generates revenues in two segments, are direct and indirect.…

    • 1799 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    Media plays an important role in today’s society, from the shows we watch on television, the music we listen in the radio, and to the magazines we read. Let’s say most people have goals and expectations for their future. They set specific requirements, they work hard, and hope for the best. However, individuals happen to set their goals based on media and advertisement that is approached to the world. “In the Shadow of the Image” by Stuart and Elizabeth Ewen, is a piece developed to describe the constant effects of advertising representation throughout our lives.…

    • 819 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    “People are different”, is an obvious statement. Liking apples more than oranges while understanding others will like oranges more than apples is easy to agree with. However, “People are different”, becomes more interesting as this statement is really examined. James B. Twitchell created the VAL test, a test which identifies what kind of consumer one is. Different types of consumers included in the VAL test are innovators, thinkers, believers, achievers, strivers, experiencers, makers, and survivors.…

    • 1470 Words
    • 6 Pages
    Improved Essays
  • Great Essays

    Consumerism is a widely critiqued concept in American culture; representing the idea that human beings are driven by a desire to purchase goods. Consumer culture evolves with society and technological advances, adapting its hold over citizens to remain consistent with the values of the era. The phenomenon nonetheless has allowed society to advance to its current state, a state that has resulted from decades of exponential growth. Modern society and consumer culture is a human fabrication that is so far detached from nature that new questions must be addressed pertaining to whether a mere individual can still consume and participate in consumerism ethically.…

    • 1461 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Overview of Hobbycraft Hobbycraft first opened in 1995 as a craft and arts superstores in the United Kingdom. Hobbycraft specializes on crafts, hobbyist materials and crafts. The company enjoys the first that it was the first craft and arts superstore to be opened in Europe and today it has more than 35,000 crafts and arts products with at least 250 suppliers available. In short, the company has nearly all the products that its customers might need in creative arts (Ryan, 2011, p. 23). Hobbycraft have a unique and outstanding vision, mission, core competencies and goals that has enabled its establishment as a market leader in the industry.…

    • 1471 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    • featured Felix Baumgartner in a record- breaking 128,000 feet jump from the earth’s stratosphere. The event was streamed live with viewers able to post comments via Twitter (2.14M Followers) and Facebook (46.5M Likes). Motorsports is another key focus for the company with its own very successful F1 racing team (Passport, 2013). • Buzz marketing, including handing out free samples at campuses and events where under 30s gather, is often used as a way of initially raising consumer awareness when entering new markets (Passport, 2013). •…

    • 1539 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    The case study of The Swatch Company is mainly aimed to explore the management, marketing and positioning decisions that organisation make in order to enhance its product line within domestic boundaries. The case study analysis has significantly reflected the outcomes for the Swatch Company in the aspects of developing marketing and positioning strategies for significant international expansion. It is evident that the management of the company under particular consideration should consider the mono-brand retail strategy to expand business internationally. For the purpose, it is necessary for organisation to conduct in-depth analysis for making appropriate marketing and management decisions to significantly enhance the product line of the company…

    • 1064 Words
    • 5 Pages
    Improved Essays
  • Superior Essays

    Individuals use these groups as reference points for learning attitudes, beliefs and behaviour, and adapt these in their life. The way how people perceive a brand is vital for companies marketing strategy. In the case of luxury brands what people should perceive is exclusiveness, respest and admiration. Burberry, in UK, had to combat with rising bad reputation of the brand resulted by low class youth starting to use imitation of Burberry cap. People often prefer expensive product to Show off their wealth and differentiate themselves from other groups.…

    • 3675 Words
    • 15 Pages
    Superior Essays
  • Great Essays

    Zara is the leading brand in the portfolio of Inditex, the Spanish fashion group founded in 1975. It accounts for almost one third of the Group stores and two thirds of revenue. By the end of 2013 Zara had 1827 stores opened globally on 88 markets and continued its online expansion by launching online sales in South Korea and Mexico making total online presence on 27 markets. The original business idea of Zara was to link customer demand to production by following the fashion trends and to link production to distribution, thus creating “fast” fashion, which is the key success factor of the company.…

    • 1319 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    For decades, the concept of luxury has evolved from a status assumption to a sheer lifestyle offering that goes beyond traditional imagination. Jean-Noël Kapferer, the co-creator of The Luxury Strategy; states that luxury has opened it’s doors to the mass interest and is changing the old belief of a having a selective market to elevate economies and achieve record breaking profits. The breadth and depth of this change has acquainted luxury brands to a global affluent audience. (Doran, S., 2013)…

    • 716 Words
    • 3 Pages
    Improved Essays