Having quality management within a healthcare system is an effective way of improving the satisfaction and quality of care throughout the facility. The system of health care has been challenged by issues many are faced with due to increased insurance plans and rising costs within the health facilities that makes it difficult for many lower income individuals. The focus of quality management within patient satisfaction is to improve issues that have developed within the organizations throughout the years that several have struggled to rectify. The key is proving superior customer service and making sure that many patients are not going to have a negative experience within the facility. Consequently, gaining the participation from leadership
