Punjab National Bank Case Study

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Punjab National Bank
Introduction
Punjab National Bank shortly referred to as PNB is an Indian commercial services company that has its base in New Delhi, the capital city of India. It was founded in the year 1894, the bank has more than 5,800 branch offices and more than 6,000 ATM centers spread over nearly 764 towns. The bank aids more than 80 million customers. Punjab National Bank is one amongst the Big Four banks of the Indian banks along with ICICI Bank, State Bank of India, and Bank of Baroda. Punjab National Bank is the third biggest bank in India in with respect to asset size which estimates to 1 billion at the end of Financial Year 2012 to 2013. The bank has been placed 248th in the list of biggest banks in the world that was declared by the Bankers' Almanac. PNB has a funding subordinate in the United Kingdom, as well as branch offices in Hong Kong, Kabul and Dubai. It has its representative branch offices in Almaty in Kazakhstan, Dubai, Shanghai in China, Oslo in Norway and Sydney in Australia.
PROFILE
With over 120 years of solid survival and over 6081 of total branch offices including 5 foreign branch offices, over 6940 ATM centers as on the month of March in the year 2014, Punjab National Bank is aiding more than 8.9 crore valued customers. Punjab National Bank is one of the main nationalized banks of India that has sustained to offer practical and reliable banking facilities to its customers. The Bank relishes solid basics, huge franchise importance and good brand name. To handle the rising goals of the people and strive in the rough situations, the Bank offers varied range of products and facilities. Awards and Recognitions Outstanding to its operating performance in the year 2013, Bank has received many glories and compliments in credit to its service to do good to the society and on its complete performance. Lately, Punjab National Bank was given with the Golden Peacock Innovative Product Award of the year 2014 which is given by the Institute of Directors, Vigilance Excellence Award was given by the Institute of Public Enterprises, Global CSR Brilliance and Leadership Award for Organizations with Best CSR Practices and Bank with leading Financial Inclusion Initiatives Award was given to the bank by ABP News. Apart from these, the Bank has stood consulted with IBA Banking Technology Awards below the category of the Best Risk Management and Security Creativities and Banking Technology Excellence Award below Customer Management and Business Excellence Creativities by the IDBRT, Hyderabad. More over the Bank has been renowned as the Best Banker below Agriculture Credit and Presence by The Sunday Standard. In terms of praises, Punjab National Bank has been declared as the most profitable Bank among the many Public sector banks by the Financial Express and Ernst and young study on India’s Best Bank. Universally, 'The Banker' Magazine of London has rated Punjab National Bank at 170th spot amongst the World's Top 1000 Banks in the year 2013, up from the 175th spot in the year 2012. Forbes Magazine has listed Punjab National Bank at the 668th spot among the 2000 global Bank giants. Global Reach (Branches and Subsidiaries) Supported by the solid national performance, the Bank has its worldwide goals as well. Currently, the Bank has its foreign existence in about 10 countries by the way of 5 branch offices in cities like Hong Kong, Kabul, Dubai, and OBU-Mumbai), 3 Holdings in cities like London, Bhutan and Kazakhstan, a
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To deliver Business Correspondents (BC) facilities online, the Bank has established in place Kiosk Banking Solution that is shortly referred to as KBS. With the usage of this new technology the Financial Addition customers can have access to all the banking services like Account opening, mini statement, cash deposit, cash withdrawal, balance enquiry and fund transfer, etc. that are required by the customers at BC site in real time. For an effective use of the BC network, The Bank has implemented a mix of few BC models using the KBS technology for every Sub Service area (SSA) or Urban Ward (UW) inside the service area of its each base branch office. The Bank has about 8490 Sub Service Areas spread across the

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