Problem Identification
The problem that will be discussed in this paper is prenatal education and how patients receive this information.
When a newly pregnant woman is beginning care with our practice, she will have her first appointment with a nurse. At this visit the patients’ history is reviewed. Patients are given a large packet that contains educational materials, pamphlets, as well as a 200-page book for her to take home. This information is not reviewed with the patient prior to leaving they are just told it is for them to review. The first visit is the only one that written educational material is given to the patient unless they request more. Patients do not receive any other forms of education
Rationale for Change, Quality Improvement, …show more content…
The role the receptionist plays in this process is to ensure when the patient leaves the clinic they have received the educational information. The interest the receptionist would have for this project would be getting the needed education to our patients to reduce the number of patient call backs. The receptionist will hold the nurse accountable by asking the patients. The receptionist has the power to keep this project active by holding nurses accountable, but they can also hinder by not.
The patients’ role in this process change will be to access and read the information so they can give us their feedback so any changes that are needed can be made. Patients have the power to either use this information or not. The patient’s interest in this process would be that they are receiving the education they need in the manner that is most appropriate for them. Patients will be able to influence other patients by word of mouth or social …show more content…
Giving patients the tools they need to understand their pregnancy will help decrease pregnancy complications. Seeing an increase in our patient satisfaction scores will raise our reimbursement rate. An additional benefit of improving patient education is increased compliance. Increased patient satisfaction will lead to higher revenue because of repeat patients and increased word of mouth. Patients will become more engaged in their care because of the amount of knowledge they have gained. Being part of an organization will help to implement this process change into other clinics. The group as a whole would also see an increase in revenue because of the increase in patient
The problem that will be discussed in this paper is prenatal education and how patients receive this information.
When a newly pregnant woman is beginning care with our practice, she will have her first appointment with a nurse. At this visit the patients’ history is reviewed. Patients are given a large packet that contains educational materials, pamphlets, as well as a 200-page book for her to take home. This information is not reviewed with the patient prior to leaving they are just told it is for them to review. The first visit is the only one that written educational material is given to the patient unless they request more. Patients do not receive any other forms of education
Rationale for Change, Quality Improvement, …show more content…
The role the receptionist plays in this process is to ensure when the patient leaves the clinic they have received the educational information. The interest the receptionist would have for this project would be getting the needed education to our patients to reduce the number of patient call backs. The receptionist will hold the nurse accountable by asking the patients. The receptionist has the power to keep this project active by holding nurses accountable, but they can also hinder by not.
The patients’ role in this process change will be to access and read the information so they can give us their feedback so any changes that are needed can be made. Patients have the power to either use this information or not. The patient’s interest in this process would be that they are receiving the education they need in the manner that is most appropriate for them. Patients will be able to influence other patients by word of mouth or social …show more content…
Giving patients the tools they need to understand their pregnancy will help decrease pregnancy complications. Seeing an increase in our patient satisfaction scores will raise our reimbursement rate. An additional benefit of improving patient education is increased compliance. Increased patient satisfaction will lead to higher revenue because of repeat patients and increased word of mouth. Patients will become more engaged in their care because of the amount of knowledge they have gained. Being part of an organization will help to implement this process change into other clinics. The group as a whole would also see an increase in revenue because of the increase in patient