The first Macintosh computer was released by Apple, Inc. in 1984 (“Apple”), following the first personal computer, or PC, released by IBM in 1981 (Sahoo). Since then, computers and laptops have evolved a lot, and have come a long way from what they once were. Now, in this modern era, there is an ongoing debate between the Mac and the PC. The question is: which is better? The obvious answer is the Mac because they are not susceptible to viruses like PCs, are rated highest in customer satisfaction, and are made with overall better hardware, software, and operating systems. This is why it is no secret that Apple has paved the way for future computers.
Admittedly, one aspect in which PCs are superior to Macs, would be the initial price range. …show more content…
Typically, people research big purchases, like laptops and computers, before buying them. One of the big deciding factors is customer satisfaction, because those ratings will tell the buyer directly how happy they will be with the specific product and the service. According to a ChangeWave survey conducted, mac users “reported by far the highest level of satisfaction…with 81 percent of Apple customers saying they were ‘highly satisfied’” (Krazit). Likewise, Apple holds “the highest customer satisfaction rating for its hardware and services, while Dell fell to barely over 50%” (Sahoo). Jim Cook, the CEO of Apple, explains how the “Mac has outgrown the PC market for six years” in a row due to the fact that “the Mac is consistently named No. 1 in customer satisfaction and reliability.” In addition, he says that the number one desktop and notebook in the United States is the Mac (qtd. in Guglielmo). These numbers alone prove just how much people love their Macs. Even in my personal experience, people that I’ve known who made the switch to Mac are a lot happier. Dr. Laura Brooks, Vice President of Research and Business Consulting at Satmetrix Systems, said “Apple, whose score far outranks its closest competitors, [is] well known for its passionate and dedicated customer base” (qtd. in …show more content…
This is important to consumers because they want a high quality product to invest in that will last a long time. PCs typically are made with lower quality materials, like plastics, to lower the overall cost. However, this causes a lot of wear and tear on PCs and can causes them to break easier. It is also much more likely for PCs to encounter problems, due to the fact that the hardware used comes from many different manufactures. This means it will be a lot more likely you will need to get parts fixed or replaced. Adversely, Apple sets a much higher standard of quality for their computers. Macs are designed to last; using quality materials like aluminum, glass, and rugged polycarbonate that are paired with “powerful processors, advanced graphics, and fast memory” (Sahoo). In an article from The Washington Post, it describes how Macs are compatible with almost any PC file using integrated Intel chips, also saying that Mac “software [is] far more superior to the junk on most PCs” (“Mac vs. PC”). Since it’s release to the market, the Mac has “brought a new, user-friendly type of software that used a graphical interface”
Admittedly, one aspect in which PCs are superior to Macs, would be the initial price range. …show more content…
Typically, people research big purchases, like laptops and computers, before buying them. One of the big deciding factors is customer satisfaction, because those ratings will tell the buyer directly how happy they will be with the specific product and the service. According to a ChangeWave survey conducted, mac users “reported by far the highest level of satisfaction…with 81 percent of Apple customers saying they were ‘highly satisfied’” (Krazit). Likewise, Apple holds “the highest customer satisfaction rating for its hardware and services, while Dell fell to barely over 50%” (Sahoo). Jim Cook, the CEO of Apple, explains how the “Mac has outgrown the PC market for six years” in a row due to the fact that “the Mac is consistently named No. 1 in customer satisfaction and reliability.” In addition, he says that the number one desktop and notebook in the United States is the Mac (qtd. in Guglielmo). These numbers alone prove just how much people love their Macs. Even in my personal experience, people that I’ve known who made the switch to Mac are a lot happier. Dr. Laura Brooks, Vice President of Research and Business Consulting at Satmetrix Systems, said “Apple, whose score far outranks its closest competitors, [is] well known for its passionate and dedicated customer base” (qtd. in …show more content…
This is important to consumers because they want a high quality product to invest in that will last a long time. PCs typically are made with lower quality materials, like plastics, to lower the overall cost. However, this causes a lot of wear and tear on PCs and can causes them to break easier. It is also much more likely for PCs to encounter problems, due to the fact that the hardware used comes from many different manufactures. This means it will be a lot more likely you will need to get parts fixed or replaced. Adversely, Apple sets a much higher standard of quality for their computers. Macs are designed to last; using quality materials like aluminum, glass, and rugged polycarbonate that are paired with “powerful processors, advanced graphics, and fast memory” (Sahoo). In an article from The Washington Post, it describes how Macs are compatible with almost any PC file using integrated Intel chips, also saying that Mac “software [is] far more superior to the junk on most PCs” (“Mac vs. PC”). Since it’s release to the market, the Mac has “brought a new, user-friendly type of software that used a graphical interface”