When talking to girls he was more formal and polite, “Welcome to Dutch Bros. What can I get for you today?” When talking to boys he would address them as, “guys,” “gentlemen,” or “dudes.” What I personally found the most fascinating observation—including the other locations—was that all of the workers at the coffee shop, male and female, had adopted a feminine style of communication. Everyone working there was invested in “an interactive pattern in which different voices interweave to create conversations” (Wood, 128). Part of their job as baristas is to build a rapport with the customers. The workers use what Wood quotes Fisherman (1978) and Taylor (2002) as feminine “maintenance work” (129). To forge a connection with the customers all of the workers asked questions, “How are you today?” and “Have any big plans for the weekend?” these and more were all questions I heard the workers ask their customers. That rapport fosters a relationship with the customers that leave them feeling
When talking to girls he was more formal and polite, “Welcome to Dutch Bros. What can I get for you today?” When talking to boys he would address them as, “guys,” “gentlemen,” or “dudes.” What I personally found the most fascinating observation—including the other locations—was that all of the workers at the coffee shop, male and female, had adopted a feminine style of communication. Everyone working there was invested in “an interactive pattern in which different voices interweave to create conversations” (Wood, 128). Part of their job as baristas is to build a rapport with the customers. The workers use what Wood quotes Fisherman (1978) and Taylor (2002) as feminine “maintenance work” (129). To forge a connection with the customers all of the workers asked questions, “How are you today?” and “Have any big plans for the weekend?” these and more were all questions I heard the workers ask their customers. That rapport fosters a relationship with the customers that leave them feeling