Communication is an innate skill. People use communication to transfer information. In order for communication to be successful it needs to involve three components : the sender , the receiver and the message. The communication can be verbal: talking but also listening or non-verbal using signs or writing, using body language especially eye contact. The aim of this essay is to discuss about the importance of providing a high standard of communication while practicing nursing especially while interacting with the patients. The Nursing and Midwifery Council Code of Conduct (2015) states that you must communicate clearly and effectively in English by using terms that are easy to understand, take reasonable steps to meet people language communication needs and consider cultural sensitivities, use a range of verbal and non-verbal communications
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A relaxed posture and active listening are helping to convey an empathetic response to the patient or gaining their confidence by simply holding their hand, as part of the SOLER (identify by Egan(1982) and cited in Burnard and Gill(2009)).
"Nurses and nursing staff are at the heart of the communication process" states the fifth Principle Of Nursing Practice and one of the basic goals for nursing staff is that their patients and clients and those for whom they care experience effective communication (Departament of Health (DH) 2010a).
It was demonstrated that a good communication has a huge impact on the outcome of the patient's treatment in a positive way and also in increasing patient's satisfaction and decreasing recovery time. This outcome is also related to the aspect of cost saving for the healthcare authorities which is actually a benefit for all of
A relaxed posture and active listening are helping to convey an empathetic response to the patient or gaining their confidence by simply holding their hand, as part of the SOLER (identify by Egan(1982) and cited in Burnard and Gill(2009)).
"Nurses and nursing staff are at the heart of the communication process" states the fifth Principle Of Nursing Practice and one of the basic goals for nursing staff is that their patients and clients and those for whom they care experience effective communication (Departament of Health (DH) 2010a).
It was demonstrated that a good communication has a huge impact on the outcome of the patient's treatment in a positive way and also in increasing patient's satisfaction and decreasing recovery time. This outcome is also related to the aspect of cost saving for the healthcare authorities which is actually a benefit for all of