Lead a small team of senior engineers, delegate assignments, and manage multiple projects.
• Advise NOC management regarding technical aspects and made decisions on engineering designs.
• Coordinate TWC network activities with the corporate office, cable divisions, and related departments.
• Developed the disaster recovery plans for the NOC in both technical systems and the logistic.
• Evaluate system parameter compliance by analyzing configuration audits.
• Designated escalation point of contact for all NOC engineers and technicians.
• Develop custom applications for NOC management and personnel in Ruby on Rails.
• Guided engineering team to NTAC and Engineering team through continuous feedback and solution implementations.
• Mentor and train junior and peer engineers by …show more content…
We recommend using no more than two types of symbols throughout your LinkedIn profile.
EXPERIENCE, continued.
(A2) Company Name
Time Warner Cable
(B2) Title
Cell Tower Backhaul Engineer
(C2) Location
Herndon, VA – GNOC
(D2) Time Period (Start Date – End Date)
March 2009 January 2010
(E2) Description
• Audit the Time Warner Cable commercial network using EMS (Netcool, INC, DNA, etc).
• Troubleshoot network issues by communicating effectively with customers and fix agents.
• Develop daily plan for system operations.
• Point of contact/escalation point for customer to report network issues.
• Analyze ticket queue promptly on a continuous basis while supporting clients.
• Collaborate with the RNOC to create change management tickets, notifying customers of the change events.
• Collaborated with approval group for Cell Tower turn up acceptance.
EXPERIENCE
(A3) Company Name
Sprint/Nextel
(B3) Title
Technical Support Engineer I
(C3) Location
Reston, VA – IP Services/Managed Network Services
(D3) Time Period (Start Date – End
• Advise NOC management regarding technical aspects and made decisions on engineering designs.
• Coordinate TWC network activities with the corporate office, cable divisions, and related departments.
• Developed the disaster recovery plans for the NOC in both technical systems and the logistic.
• Evaluate system parameter compliance by analyzing configuration audits.
• Designated escalation point of contact for all NOC engineers and technicians.
• Develop custom applications for NOC management and personnel in Ruby on Rails.
• Guided engineering team to NTAC and Engineering team through continuous feedback and solution implementations.
• Mentor and train junior and peer engineers by …show more content…
We recommend using no more than two types of symbols throughout your LinkedIn profile.
EXPERIENCE, continued.
(A2) Company Name
Time Warner Cable
(B2) Title
Cell Tower Backhaul Engineer
(C2) Location
Herndon, VA – GNOC
(D2) Time Period (Start Date – End Date)
March 2009 January 2010
(E2) Description
• Audit the Time Warner Cable commercial network using EMS (Netcool, INC, DNA, etc).
• Troubleshoot network issues by communicating effectively with customers and fix agents.
• Develop daily plan for system operations.
• Point of contact/escalation point for customer to report network issues.
• Analyze ticket queue promptly on a continuous basis while supporting clients.
• Collaborate with the RNOC to create change management tickets, notifying customers of the change events.
• Collaborated with approval group for Cell Tower turn up acceptance.
EXPERIENCE
(A3) Company Name
Sprint/Nextel
(B3) Title
Technical Support Engineer I
(C3) Location
Reston, VA – IP Services/Managed Network Services
(D3) Time Period (Start Date – End