During the past year, I have had a chance to volunteer at the Inspira Hospital as a part of the project “I am my patients’ experience”. This project was created with the idea to improve the quality of patient care by introducing volunteers who would concentrate on the emotional well-being of patients and their families and who would advocate for their patients in case of any misunderstanding that might occur in the clinical setting. The experience was informative as I was able to focus on medicine from a perspective of someone who receives care. This helped me identify the areas of disconnect between healthcare delivery and the patient experience.
During one of my shifts in the Emergency Department (ED) of Inspira, I was approached by a spouse
During one of my shifts in the Emergency Department (ED) of Inspira, I was approached by a spouse