Everyone at some point in their ungraduated or professional life, they will likely experience a situation or conflict, which had to handle and resolve a situation. When I worked as a dental technician in a dental lab, my boss had to make a short trip to his country. At that time, we were working on an important case doing an extended porcelain fused to metal dental bridge. He requested me to build with precaution the structure, by the time he will back the metal structure will be ready to be sent to de dental office. When I was polish and finish the metal frame, it felt and broken when hit with the floor. Despite it was a situation that can happen to any dental technician even my boss, my big concern was that not only the structure will be
