Ms. Quarles continues to mostly work doing cleaning contracts each day. She did janitorial work at HCC, DHS, the MS extension offices, and the KAP building. The instructor noted the following limitations to employment: easily confused/frustrated, fluctuation in daily work levels, needs directions repeated several times, and difficulty achieving quality standards with her assigned contractual work. Lately, staff also noted that Ms. Quarles has a bad attitude. She is unfriendly at times and she makes negative comments about staff and coworkers. During the service review, she began to cry when staff pointed out that she has a bad attitude. She was encouraged to be more approachable and less
