When you talk to someone face client directly when you speak to them make sure they understand what you are saying to them. If you don’t ask them to repeat so you know what to say back. When you talk to them mark eye contact so they know you are listening to them. Learn forward so you can hear what they are saying to you. Don’t think one way about. When you do a job remain relaxed so you don’t mess up. Listen actively work on your problems specific what problems you got and fix the problem. Model neutral language is profanity name calling what you got to do say in a nice way not a bad way. Agree to disagree it is a point that people have they might say something that you might not like so you disagree with that person you might not like it
