Asking the right questions is the first step. The survey for information should be carried out on a visit to the processes, seeking together, the managers and employees of the company, to answer to the questions set out in the diagnosis process, is to always be grounded on objective evidence (records).
The consultant, at this stage, can make use of some of the tools from his consulting box (extension.harvard.edu):
1. Benchmarking is a research process in which a company determines systematically, how competitive are its proceedings with those of competitors, by comparison with other companies in the same. This process …show more content…
The Mckinsey Nine-Box Matrix highlights the external conditions and the competence of the organization, which ends up generating useful benefits to the business portfolios of planning in the case of organizations operating in various areas of interest. As a result of its development, one of the advantages that is presented is the enormous amount of information that can be displayed at once. All tables can be overloaded and the array can be expanded to include all products under review. The purpose of the Matrix is to allow the construction of the business profile of a subsidiary by analyzing its potential attractiveness and level of competitiveness in relation to the industry or sector in which it operates, providing the controlling position to decide on the continuation or discontinuation of activities that market