If an error in one of the surgical packs was discovered, the first thing I would do is bring it to the immediate attention of Arnold Palmer’s supply partner, McKesson General Medical in order to determine whether or not the error occurred prior to the delivery of the shipment to hospital. I would ask their top manager in the supply management department to explain their shipping preparation process in detail, to help me understand at what stage and error might’ve occurred. If it can be determined that there error was not the fault of McKesson General Medical, then I will direct my investigation towards Arnold Palmer’s head of supply chain management, George Delong.
George Delong and I would go over the entire process that happens between the
George Delong and I would go over the entire process that happens between the