Justin Vs Wells Fargo

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Strengths:

Justin greets the client in a polite and a professional tone.

From here, he sets the expectations of the funds being released that day and educates the client regarding the rescission period.

He advises the client that different banking institutions have different procedures regarding the availability of the funds once they are received. Therefore, he can check with the bank to determine when he will have access. Helpfully he confirms the account that is setup to receive the funds with Wells Fargo.

The call ends on a polite note.

Inches:

Word choice- (0:38) At this point in the call, Justin uses negative word choice to acknowledge the client's pause in the conversation to locate the loan number. Omit using negative wording

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