Joy Home Care Case Study

Joy Home Care LLC is located in a tri area where the population is aging and individuals prefer to stay in their own home for certain types of healthcare service. In most cases they require some level of daily or routine health care and these clientele and referring professionals are seeking to build relationship with trusted home health care services, which strive to maintain a reputation, reliability and quality of services.
Pricing of home health services does not always influence consumer choices and pricing of personal injury services may vary on a case-by-case basis. Health care are personal choices and clientele usually relying on word-of-mouth recommendations, especially when those recommendations come from their friends and professionals in the industry. As …show more content…
This change in coverages may drive customers away towards smaller healthcare service companies with more affordable pricing. Additionally, online reviews by customers contain complaints of poor customer service.
Small Retailer:
Strengths: Some customers on Yelp.com indicate that Small Retailer provides a quick turnaround time and response for unscheduled visits offering affordable services.
Weaknesses: According to most customers, however, these smaller companies at times have limited resources and customer service may suffer along with the promise of quick responses. Joy Health Care LLC has established relationships with private individuals, industry professional providing the company with a competitive advantage over the same services offered in the market.
Therefore, Joy Home Care, LLC will actively set itself apart from the competition by providing selected choices of affordable healthcare services, top notch execution of its offered services, and a staff with exceptional customer service