Case Study In this situation, the nurse, Jay Kennedy, is tending to an elderly patient. The patient thinks that Jay is too aggressive and only responds with quick, short answers when he asks her questions. Jay does not realize he is not communicating properly with the patient.
At the beginning, Jay does not get validation from the patient when he asks her if it was alright to “call [her] Mrs.T.” He straight up calls her Mrs. T when they first met. The message sent was not correctly worded. When meeting with a patent for the first time the nurse should ask the patient politely if they have a name that they would be preferred to be called. It is not up to the nurse to call them what they want.
When telling the schedule to Mrs.T, he does not
At the beginning, Jay does not get validation from the patient when he asks her if it was alright to “call [her] Mrs.T.” He straight up calls her Mrs. T when they first met. The message sent was not correctly worded. When meeting with a patent for the first time the nurse should ask the patient politely if they have a name that they would be preferred to be called. It is not up to the nurse to call them what they want.
When telling the schedule to Mrs.T, he does not