Interpersonal Relations In Starbucks

Starbucks does not have employees or associates, they have partners. That is the term of endearment used when discussing the individuals who work in their stores around the world. And the philosophy behind the moniker is that each partner contributes to the success of the company. Newly accepted partners complete 24 hours of indoctrination within the first two week of partnership. Areas covered during training sessions include covering the history of coffee history, drink preparation, aspects of retail, customer service, and workshop on how to brew the perfect cup of coffee. New partners are also immersed in the Star Skills, three guidelines for on-the-job interpersonal relations: (1) maintain and enhance self-esteem, (2) listen and acknowledge, …show more content…
To enhance the customer’s visit, stores may need to be updated, and each detail was analyzed to ensure the stores were cozy, inviting, and satisfying. This included the examination of the merchandise displays, furniture, seasonal artwork, and the music played in the shops. The focus needed to be on the coffee and the alluring smell of the coffee. To ensure the aroma was not compromised, leadership implemented no smoking policies and asked partners to respect and cultivate fragrance free zones. (Schultz, …show more content…
An Environmental Committee and a Green Team (regional store managers) to look for ways to reduce, reuse, and recycle waste, as well as ways to make positive contributions to local and community environmental efforts. Almost $200,000 has been donated to literacy enhancement initiatives, partners are encouraged to recommend and apply for grants from the Starbucks Foundation to promote local community literacy organizations. The company established the Starbucks Memorial Fund that makes annual grants to groups that provide aid to victims of violent crimes and are working to reduce violent crimes. (Bussing-Burks,