This assignment aims to develop your understanding and application of quality assessment, assurance, monitoring and control. The hospitality industry involves around the relations of the hotel management and the guests and the acts of management responsibility. The reception counter for receiving and the friendliness entertainment of goodwill with the presentation of soft spoken staff refers to hospitality (Hollins & Shinkins, 2006). This paper provides information related to quality management in hospitality industry and especial consideration to Premier Inn Hotel. The customer satisfaction details related to operations and management will be evaluated.
Quality and the benefits
Quality in the hospitality industry means to serve in the manner …show more content…
The global awareness of traveling and the branding of different innovative construction and ideal logistics support with low-fares have been the trend of increased travelling and this lead to increasing international trade can be the factor of the increased trend in this industry. As the industry is progressing, the trend of equivalence of better service is also driven to perfection (Jones & Lockwood, 2004).
The case of Premier Inn Hotel enhances the message of how the quality management has on the improved quality in the hospitality industry and has been the concept of gaining the recognition. In this respect the issuance of the ISO 9000 has been a good step to set a standard of the quality services and to implement in the hospitality industry. The implementation of the quality management has always been difficult for the management and thus the appropriate measures are not taken. When the quality management is compared with other industries, the understanding of the concept is widely acknowledged in the hospitality industry as the quality of service is …show more content…
The most common perception of service quality is the expectation and the observation that the customer takes from the services provided. In the hotel industry, front office staffs are considered to the support factor when the customer satisfaction is determined upon the decision to return back and be loyal to the hotel. This function is very important for the Premier Inn Hotel as most customer dealing is done by the front office and is the enter base of the hotel. Customers are provided with all the required assistance and this office keeps all essential commodities up-to-date (Mok et al.,
Quality and the benefits
Quality in the hospitality industry means to serve in the manner …show more content…
The global awareness of traveling and the branding of different innovative construction and ideal logistics support with low-fares have been the trend of increased travelling and this lead to increasing international trade can be the factor of the increased trend in this industry. As the industry is progressing, the trend of equivalence of better service is also driven to perfection (Jones & Lockwood, 2004).
The case of Premier Inn Hotel enhances the message of how the quality management has on the improved quality in the hospitality industry and has been the concept of gaining the recognition. In this respect the issuance of the ISO 9000 has been a good step to set a standard of the quality services and to implement in the hospitality industry. The implementation of the quality management has always been difficult for the management and thus the appropriate measures are not taken. When the quality management is compared with other industries, the understanding of the concept is widely acknowledged in the hospitality industry as the quality of service is …show more content…
The most common perception of service quality is the expectation and the observation that the customer takes from the services provided. In the hotel industry, front office staffs are considered to the support factor when the customer satisfaction is determined upon the decision to return back and be loyal to the hotel. This function is very important for the Premier Inn Hotel as most customer dealing is done by the front office and is the enter base of the hotel. Customers are provided with all the required assistance and this office keeps all essential commodities up-to-date (Mok et al.,