We should not attempt to offer counselling unless you have been adequately trained and had the opportunity for supervised practice. However, we should not underestimate the support we will be able to provide by using good communication skills and a genuine empathy and care professional Communicates for the people we support – we can encourage them to express how they feel about what is causing them worry, anxiety or distress. Empathy involves the skills of developing an accurate understanding of the feelings and thoughts of another person. It involves being able to understand the world of another person and the feelings they might have. Empathising with colleagues, supervisors, mangers, service users, families, doctors another …show more content…
Good communication with service users means professional can gains trust of service users therefore health and social care professionals encourage independence and ease when communicating hold their needs for example when a good relationship has been built they will know services users preference, their liking and disliking . Good communication amongst staff encourages a better working relationship and ensure all tasks are completed to a high standard and ensures that all problems are picked up and sorted quickly Good communication amongst staff and services users ensures that services users receive a high quality of services and it will be helpful to maintain the high standard of